Sales Support Substantive Research
Sales Support Substantive Research
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Job Description
Substantive Research are seeking a highly motivated and driven Sales Support professional to join our team. In this role you will play a vital part in supporting our account management team by assisting with the renewal process for our subscription service business.You will work closely with our clients to ensure their satisfaction and drive revenue growth through successful renewals. You will also gain exposure to our new sales process working with our Head of Sales in Europe to develop the pipeline and drive revenue growth.
This role is perfect for a recent graduate with 12 years of experience who is enthusiastic about building a career in the financial services industry and contributing to the success of a dynamic company. As a small but rapidly growing company we are at an exciting stage of our development.
Key Accountabilities
- Renewal Management: Work closely with existing clients to manage the renewal process ensuring a high level of client satisfaction and retention.
- Client Relationship Management: Develop strong relationships with clients and serve as a key point of contact for inquiries issues or escalations.
- Data Management: Maintain accurate records of client interactions renewals and sales activities in the CRM system.
- Client Onboarding: Assist in the onboarding process for new clients ensuring a smooth transition and understanding of our subscription service offering.
- Client Engagement: Proactively engage with clients to understand their needs provide product demonstrations and deliver ongoing valueadd through our research content.
Knowledge Skills and Experience Required
- Experience: 12 years of experience in a sales support account management or customer service role preferably within the financial services industry.
- Communication Skills: Excellent verbal and written communication skills with a strong focus on developing and maintaining positive relationships.
- Organisational Skills: Strong organisational and time management skills with the ability to manage multiple tasks and priorities effectively.
- ProblemSolving Skills: Ability to identify issues think critically and provide effective solutions.
- Team Collaboration: Ability to work collaboratively with crossfunctional teams including sales account management and data development.
- Sales Knowledge: Understanding of sales principles techniques and strategies.
- Prospecting Skills: Ability to identify and qualify potential leads to grow the sales pipeline.
- GoalOriented: Ability to set and achieve sales targets and objectives.
Euronext Values
Unity
We respect and value the people we work with
We are unified through a common purpose
We embrace diversity and strive for inclusion
Integrity
We value transparency communicate honestly and share information openly
We act with integrity in everything we do
We dont hide our mistakes and we learn from them
Agility
We act with a sense of urgency and decisiveness
We are adaptable responsive and embrace change
We take smart risks
Energy
We are positively driven to make a difference and challenge the status quo
We focus on and encourage personal leadership
We motivate each other with our ambition
Accountability
We deliver maximum value to our customers and stakeholders
We take ownership and are accountable for the outcome
We reward and celebrate performance
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race gender age citizenship religion sexual orientation gender identity or expression disability or any other legally protected factor. We value the unique talents of all our people who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks projects.
Employment Type
Full-Time
