Undergraduate Intern Summer 2025 - Customer Care
Undergraduate Intern Summer 2025 - Customer Care
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1 Vacancy
Job Description
Who We Are
We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sports growth on every level in the United States from local communities to the crown jewel of the professional game the US Open.
Why Intern with the USTA
We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and crafting opportunities for ALL to participate. Dont know tennis Dont worry you can still find yourself in the game!
The Role
This is an 8week program from June 10th through August 13th.
Working hours: MondayThursday 9:00 AM 5:00 PM EST
Hybrid schedule: Must be capable to work onsite 23 days per week at the Westchester Office.
Hourly rate: $20.00
Our Customer Care department is committed to delivering outstanding support to our customers. We provide a range of selfhelp resources including FAQs tutorials and troubleshooting guides on our website and our dedicated team is available via chat phone and email to assist with any inquiries. We continually analyze customer interactions to identify opportunities for improvement and enhance the overall customer experience.
As a Customer Care Intern you will gain handson experience in customer support and problemsolving while contributing to our mission of delivering exceptional service. This role offers the opportunity to work closely with a dynamic team assisting with customer inquiries and supporting the development of resources that improve service quality.
- Assist with responding to customer inquiries via chat phone and email providing timely and accurate support.
- Help maintain and update the customer care resources on the website including FAQs troubleshooting guides and tutorials.
- Analyze customer interactions to identify trends common issues and areas for improvement.
- Collaborate with team members to develop new support materials and improve existing resources based on customer feedback.
- Contribute to daily operations by handling customer tickets providing followup communication and ensuring customer satisfaction.
- Participate in team meetings and brainstorming sessions to identify opportunities to enhance the overall customer experience.
Who You Are
- Excellent written and verbal communication skills with a clear and professional tone.
- Strong problemsolving abilities with the capacity to think critically and resolve customer issues efficiently.
- A positive proactive attitude with a willingness to learn and take on new challenges.
- Ability to work independently and as part of a team in a fastpaced environment.
- Familiarity with customer service tools CRM systems.
Preferred Skills:
- Previous experience in customer service or support roles either in person or online.
- Experience with content creation such as writing help articles guides or FAQs.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
What the Program Offers
As an intern you will fully immerse into the USTA culture and be a true part of the team! During the program you will have the opportunity to network with Senior Leadership including the CEO as well as be mentored by current staff. Additionally you can look forward to:
- Weekly professional development workshops.
- Participation in a group project which will be presented to staff at the end of the program.
- Opportunity to have your resume reviewed by one of our recruiters.
- Ability to participate in company activities including our 7 Business Resource Groups.
- And more!
Come One Come All
We strongly encourage you to apply if youre interested; all unique backgrounds and experiences welcome!
USTA is dedicated to providing equal employment opportunities for all individuals regardless of age disability national origin race color religion sex sexual orientation gender gender identity or expression pregnancy veteran status marital status family status alienage or citizenship status creed genetic information or any other status protected by applicable federal state or local law.
Required Experience:
Intern
Employment Type
Unclear
