Cluster Pro-active Sales Manager - Johannesburg Marriott Hotel Melrose Arch

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all daytoday activities related to sales with a focus on building longterm valuebased customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

CANDIDATE PROFILE

EDUCATION AND EXPERIENCE

• 2year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; 3 years experience in the sales and marketing or related professional area.

OR

• 4year bachelors degree in Business Administration Marketing Hotel and Restaurant Management or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

BUILDING SUCCESSFUL RELATIONSHIPS THAT GENERATE SALES OPPORTUNITIES

• Works collaboratively with offproperty sales channels to ensure sales efforts are coordinated complementary and not duplicative.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls entertainment FAM trips trade shows etc.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Provides accurate complete and effective turnover to Event Management.

MANAGING SALES ACTIVITIES

• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).

USING KNOWLEDGE OF MARKET TRENDS AND TARGET CUSTOMER INFORMATION TO MAXIMIZE REVENUE

• Identifies new business to achieve personal and location revenue goals.
• Understands the overall market competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the location based on market conditions and location needs.
• Gains understanding of the locations primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solution.

PROVIDING EXCEPTIONAL CUSTOMER SERVICE

• Supports the companys service and relationship strategy driving customer loyalty by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Executes and supports the companys customer service standards.
• Provides excellent customer service consistent with the daily service basics of the company.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.

MANAGEMENT COMPETENCIES

LEADERSHIP

• Adaptability Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• CommunicationConveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making Identifies and understands issues problems and opportunities; obtains and compares information from different sources to draw conclusions develop and evaluate alternatives and solutions solve problems and choose a course of action.
• Professional Demeanor Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

MANAGING

• Building and Contributing to Teams Actively participates as a member of a team to move the team toward the completion of goals.
• Driving for Results Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates focuses and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and OrganizingGathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

BUILDING RELATIONSHIPS

• Coworker Relationships Interacts with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships Develops and sustains relationships based on an understanding of customer needs and actions consistent with the companys service standards.
• Global Mindset Supports employees and business partners with diverse styles abilities motivations and/or cultural perspectives; utilizes differences to drive innovation engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

GENERATING TALENT AND ORGANIZATIONAL CAPABILITY

• Organizational Capability Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

LEARNING AND APPLYING PROFESSIONAL EXPERTISE

• Applied Learning Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen Understands and utilizes business information to manage everyday operations.
• Technical Acumen Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
  • Communications and Media Knowledge of media production communication and dissemination techniques and methods. This includes alternative ways to inform and entertain via written oral and visual media.
  • Devising Sales Strategies and Solutions Trying different and novel ways to deal with sales challenges and opportunities; taking courses of action or developing sales strategies that appropriately consider available facts constraints competitive circumstances and probable consequences.
  • Sales Ability: Persuasiveness Using appropriate interpersonal styles and communication methods to gain acceptance of a product service or idea from prospects and clients.
  • Sales Call Facilitation Ensuring that a call serves its sales objectives; maximizing the productiveness of interactions by monitoring and building on customers cues.
  • Sales Coaching Providing timely coaching guidance and feedback to help others excel on the job and meet key accountabilities.
  • Sales Disposition Demonstrating the traits inclinations and outlooks that characterize successful salespersons; exhibiting behavior styles that facilitate adaptation to the demands of the sales role.
  • Sales Implementations Driving and supporting the implementation of sales strategies and systems; seeking and taking appropriate actions on feedback; taking responsibility for implementation success.
  • Sales Opportunity Analysis Understanding and utilizing economic financial industry and organizational data; accurately diagnosing customers business strengths weaknesses and key issues that can inform sales strategies and plans.
• Basic Competencies Fundamental competencies required for accomplishing basic work activities.
  • Basic Computer Skills Uses basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc..
  • Mathematical Reasoning Demonstrates ability to add subtract multiply or divide quickly correctly and in a way that allows one to solve workrelated issues.
  • Oral Comprehension Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Reading Comprehension Demonstrates understanding of written sentences and paragraphs in workrelated documents.
  • Writing Communicates effectively in writing as appropriate for the needs of the audience.