Community Host
Community Host
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Job Description
Job Title
Community HostJob Description Summary
Job Description
Essential functions and responsibilities
- Provide high touch support to employees in the workplace. This includes providing employees with tools support information and wayfinding.
- Provide a warm welcome to all employees and guests leaving them with a positive and professional first impression.
- Cultivate and maintain trusted relationships with end users and crossfunctional colleagues.
- Act as the first line of response to user questions troubleshoot issues and follow up as required.
- Regularly assess space readiness ensuring workspaces conference rooms and offices are properly equipped and employeeready.
- Function as the eyes and ears of the workspace and proactively submit work orders to report repairs required maintenance broken or missing furniture before an end user is impacted.
- Help educate employees and visitors on equipment processes space use workplace protocols and etiquette.
- Ensure complaints questions concerns and suggestions from employees are addressed and conduct followup if needed.
- Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers as relevant.
- Follow escalation protocols having all required knowledge of crossfunctional teams responsibilities
- Identify and escalate process improvement opportunities to managers and collaborate on new innovative solutions.
- Foster business and employee engagement and wellbeing for all employees. Including workers on flexible or hybrid programs.
- Conduct experience sweeps with the Workplace teams to investigate and audit the employee journey and cocreate and trial solutions in developing a positive workplace experience.
Key Competencies
Communication Comfortable corresponding with executive level clients and interacting with individuals at all levels EQ Showcase exceptional emotional intelligence and empathy Organized Detail oriented confident selfstarter with exceptional organizational skills Proactive Maintain a can do mentality with the ability to act with minimal information Character Demonstrate integrity accountability selfawareness and strong work ethic. Showcase strong business acumen. Professional Project an approachable and professional image in personal appearance manner and demeanor. Resilient Ability to work under pressure while acting in a calm manner Technology Proficiency Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools. Peoplefocused customercentric hospitality specialist.
Important experience and education
- Minimum of 23 years of related work experience in real estate services travel/hospitality retail customer service or a college degree
INCO: Cushman & Wakefield
Employment Type
Full-Time
