Embedded Field Service Representative - Mechanical 14391

Job Description

We are seeking candidates who are either willing to relocate or currently reside in or near

1. USA Customer Locations: Sandy Salt Lake City (Utah) Rochester Buffalo (New York) Raleigh. WinstonSalem (North Carolina) or Chicago (Illinois)
2. Europe Customer Locations: Donegal Galway Bray (Ireland) Whitney or Ware (England) or Munich (Germany)

For this role there is an onsite component that will require you to be onsite in Cambridge Canada to be involved with the build of the machine (living in Canada for ideally 6 months to a year could consider a shorter amount of time if needed).

Once the machine is built you would move back to the USA/Europe/UK (depending on where you currently reside) and provide ongoing support to the customer at their location (either Sandy/Salt Lake City Utah Rochester/Buffalo New York Raleigh/WinstonSalem North Carolina or Chicago (USA) Donegal Galway Bray (Ireland) Whitney or Ware (England) or Munich (Germany)

ESSENTIAL JOB DUTIES:

Embedded Build Stage (located at the build division)

Working with crossfunctional teams disciplines and departments on new equipment. Expectations of this element of the job duties include:
Integration with the CAPEX Team Being a valued and contributing team member of the build team

Building Strong Relationships With the other members of the Build Team CAPEX PM and customers

Deepening Product Knowledge Understanding the customers product and assembly process

Enhancing Technical Skills Learning critical processes station alignments and complex station assembly

Operational Proficiency Gaining handson experience with HMI fault messaging and machine diagnostics

Collaborative ProblemSolving Working closely with the assembly team lead to troubleshoot and refine integration

Service Strategy Involvement Engaging in integration PreFAT FAT teardown installation & SAT

Embedded OnSite Stage

Execute the Service Support Strategy POST SAT as per contract including:
Formal and informal training as required

Transfer of knowledge to the customer

Primary liaison to the customer

Role will be embedded at the Customers facility for the duration of the embedded resource contract

Facilitate warranty/nonwarranty claims with the customer centric team.

Opportunities to learn and support other customers within a local geographic area.
Responsible for driving operational and performance metrics and key performance indicators (KPIs) of the equipment.

• Troubleshoot mechanical equipment at the customers facility and make the necessary adjustments to bring equipment up to running status to achieve production requirements.
• Operate system to demonstrate equipment operation and to analyze malfunctions.
• Record changes to the mechanical system or component schematics following our red line process.
• Provide information for machine technical documentation.
• Supervise workers in testing tuning and adjusting equipment to obtain optimum performance.
• Advise management regarding customer satisfaction and product performance and make suggestions for product improvements biweekly via status reporting.
• Work with suppliers to resolve technical issues at customers sites.
• Make recommendations for repair/replace changes only on items that require changes.
• Follow customers safety regulations while at their facility.
• Determine what is a warranty/nonwarranty issue with the customer centric team.
• Maintain service reports and bulletins as required and submit them to the appropriate departments.
• Responsible to meet or exceed customer expectations in an efficient manner.
• Be able to make accurate equipment audits and reports.
• Consult with engineering personnel at ATS to resolve unusual problems in system operation and maintenance.
• Actively work with Sales Account Manager and Key Account Service Leader (KASL) on account management and opportunity development.
• Maintain International Standardization Organization (ISO) standards.
• Work on site at customers facility daily and be required to provide weekly time and site report details. Weekend work may be required on an asneeded basis.
• Reside near the customer site for quick responsiveness.
• Coordinate any additional PTO during contract duration with Project Management to ensure at least one embedded resource is available every weekday.
• Work within the employee handbook requirements of embedded resources within the embedded contract.
• Other duties as assigned.

Qualifications

Tool & die maker Millwright MTBI or equivalent. Design experience is an asset.

Greater than three 3 years of experience within a mechanical automation environment

Experienced in applying complex knowledge of fundamental concepts practices and procedure within the area of specialization.

Selfmotivated proactive and willing to take on new challenges and tasks.

Competent user of Microsoft 365 applications (Outlook SharePoint Word Excel and PowerPoint)

Experience using Salesforce would be an advantage.

Strong communication skills ability to build and maintain relationships CustomerCentric.

Requires excellent interpersonal and commercial skills

Strong command of the English language with the ability to communicate effectively both orally and in writing.

Experience in establishing a good working relationship with all customers dealing with customers to resolve problems and delivering an exceptional customer experience.

The ability to read drawings reference manuals and assembly systems instruction guides is essential.

Dependable with a great work ethic and attendance.

Able to work independently in a fastpaced environment with no supervision.

Driving license in good standing is essential.

Required to be able to travel to the US Canada and Europe

Required to locate for the period of the system build (at any of our ATS manufacturing sites)