Customer Portal Support Intern
Customer Portal Support Intern
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Job Description
Position Title:Customer Portal SupportIntern
Location:Dallas TX
Your role
We are looking for a selfmotivated intern to join the Customer Portal Product Team in Dallas for the summer 10 weeks). This internship offers a unique opportunity to gain handson experience in customer and portal support. The Portal Product Team is responsible for owning and managing Digital Realtys Customer Portals. The team plays a crucial role in ensuring the Customer Portals meet the companys requirements and provide a seamless customer experience.
This opportunity will provide great exposure to all functional areas within the organization.
Minimum of two days required to be onsite at our Dallas office to enable collaboration and training.
What youll do
- Support the Customer Portal Product Team with daily internal and external stakeholder inquiries/issues via email and Teams.
- Create and update FAQ and other internal documents.
- Monitor and report on portal usage and customer feedback.
- Participate in team meetings and contribute to the development of Portal support strategies.
- Shadow other Portal Product Team members on internal/external stakeholder meetings to gain invaluable experience in this function.
What youll need
- Currently pursuing a degree in Business Administration or related field.
- Strong communication and interpersonal skills.
- Basic understanding of web technologies and customer support principles.
- Strong problemsolving skills and attention to detail.
- Eager to learn and committed to making a positive impact.
Required Experience:
Intern
Employment Type
Full-Time
