Regional Key Account Manager Atlanta GA
Regional Key Account Manager Atlanta GA
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Job Description
Regional Key Account Manager Atlanta GA
Intertek a leading provider of quality and safety solutions to many of the worlds toprecognized brands and companies is actively seeking aRegional Key Account Manager to join our Hardlines team inAtlanta GA. This is a fantastic opportunity to grow a versatile career in account management.
Interteks Hardlines team offers comprehensive testing quality assurance benchmarking and inspection services for all your hardgoods from toys and childrens products to generaluse household and office products and more. As a leader in providing Total Quality Assurance we offer physical and chemical testing to regulatory requirements as well as retailerspecific and customized testing protocols that extend beyond industry standards for various product categories.Intertek is continually innovating and evolving to reduce risk for consumers brands and organizations in every sector and industry around the world.We go beyond Testing Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide.Our Purpose: Bringing quality safety and sustainability to life.
What are we looking for
The Regional Key Account Manager is responsible for supporting The Home Depot account and the ongoing programs across our global organization by ensuring daytoday customer programs requests complaints and opportunities are handled efficiently timely and professionally. This position is the local face of Intertek embedded within The Home Depots Store Support Center and will engage each day with their Product Engineers Quality Engineers and Packaging Engineers continually building a strong client bond.
Shift/Schedule: 40 Hours per week; Monday Friday
Salary & Benefits Information:
In addition to competitive compensation package which will include a bonus program when working with Intertek you can expect benefits including medical dental vision life disability 401(k) with company match generous vacation / sick time (PTO) tuition reimbursement and more.
What youll do:
- Support and administer customer(s) quality program across our global organization by ensuring that daytoday customer requests problems issues and complaints are handled efficiently timely and professionally
- Performs random review of test reports to ensure consistency and accuracy which are reported to global network of labs and the Global Account Manager
- Expedite projects as needed (from start to finish) to ensure turnaround times and performance metrics are metand tracks our services against service level agreements to our customer and to the Global Account Manager. This includes any work sent out to subcontractors
- Participates and supports customer(s) QA engineers and other stakeholders in routine quality and safety meetings or product line reviews
- Facilitates technical regulatory support to our client directly or through Intertek network of experts
- Prepares monthly reports through data gathering including data entry as needed to aid in business metrics reporting
- Articulates the customers business needs and identifies areas of opportunity for revenue growth to the Global Account Manager and other stakeholders
- Provides regular Account Status updates through established CRM system
- Works in a professional manner and in conjunction with local and global Intertek operations and client services staff to achieve customer deliverables and exceed customer expectations
- Responsible on a daily basis for accurate and timely data entry into the clients system to enable client contact details and activity reports to be created as each program develops
- Assist with preparation for BD or GKAM onsite customer visits and quarterly business reviews
Minimum Requirements & Qualifications:
- Bachelors Degree in related area or the equivalent in terms of education experience and/or training;
- 2 years directly related experience with direct customer interaction
- Excellent customer service and interpersonal skills; detail oriented with proactive and positive attitude
- Excellent written and oral communication skill
- Effective time management and organizational skill
- Proficiency in MS Office; ability to create spreadsheets tables and graphs queries extrapolate and summarize meaningful data
- Strong organizational and time management skills; ability to work independently in a fastpaced multitasking environment with shifting priorities
- No travel is required for this position with the exception of occasional training workshops internal business review meetings or domestic lab visits with the client
- This position will be located onsite at the clients facility
Preferred Requirements & Qualifications:
- Engineering Degree in related area is preferred
Intertek: Total Quality. Assured.
Intertek is a world leader in the Quality Assurance market with a proven highquality business model and a global network of customerfocused operations and highly engaged subject matter experts. With passion pace and precision we work to exceed our customers expectations while engaging with our employees to be 10X in their performance and professional growth.
Intertek is a drugfree workplace. As a condition of employment certain positions may be required to pass a preemployment drug test based on the type of work that will be performed.
We Value Diversity
Interteks network of phenomenal peopleare our greatest assets and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or other legally protected characteristics.
For individuals with disabilities who would like to request accommodation or who need assistance applying please emailor call(option #5 to speak with a member of the HR Department.
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*Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
Required Experience:
Manager
Employment Type
Full-Time
