Change Manager

Change Manager
Gurgaon India

The AXA XL IT Change Manager is responsible for managing the Global Technology Change Management process. She/He will be part of the Global Technology Change Management team working in close relationship with Infrastructure/application/technical teams in AXA XL and AXA GO to manage Changes raised in the Silva Change Management tool that impacts XL.

DISCOVER your opportunity

What will your essential responsibilities include

Reviewing Change Requests in silva and making recommendations on their approval with a view as to whether they can be implemented safely with the minimum disruption

Reviewing risk assessing and prioritizing changes and releases consistently and appropriately and communicating the potential impacts clearly in order to minimize change related service outages and ensure the impacts are truly understood.

Working with Vendors Service /Problem and Incident Managers and other stakeholders to support decision making in line with best practice.

Working closely with other Team members and Vendors to ensure IT Change requests are delivered within defined timescales and that any potential conflicts are understood and mitigated.

Understand the Change process and policy and the activities associated with it.

Confirming that relevant communication to stakeholders on all planned changes is undertaken by appropriate personnel and that the quality of documentation for Change is fit for purpose and meets the required standards of the change process.

Liaising with Incident Management for potential Emergency changes administering the emergency change process and ensuring that retrospective changes are raised and managed for out of hours incidents.

Running weekly and Daily change meetings with relevant stakeholders and approve changes accordingly.

Manage Problem Management process for Incident caused by change running PIR meetings to provide reporting on Root cause of incidents and preventative actions to be put in place to prevent future incidents

You will report to the Global IT Change Manager.

SHARE your talent

Were looking for someone who has these abilities and skills:

Required Skills and Abilities:

Should have knowledge of ITIL process for Change Incident Problem and Release Management

Good communication and interpersonal skills with an ability to communicate effectively and professionally . Good analytical skills with the ability to work under pressure .

Ability to work as part of a Team and to engage effectively with Team members suppliers and colleugues.

An interest in IT and a wellingness to learn new technologies and maintain industry knowledge.

Excellent sense of ownership and drive to follow tasks to completion.

Being a self starter who is customer focused.

Develop a strong trusted relationships with Change Management Stakeholders both internally and externally .

Should hold basic knowledge on XL Infrastructure and Applications is a plus along with ITIL Foundation certification .

Desired Skills and Abilities:

Ability to listen and understand stakeholder requirements team spirit and willingness to share knowledge.

Proven organization skills proactively supporting planning.

Ability to understand AXA standards in place and take them into account in future implementations (Security IFC).

FIND your future

AXA XL Global Technology Service Management is known for managing IT Controls . For midsized companies multinationals and even some inspirational individuals we do not just provide re/insurance we reinvent it.

How By managing risk and impact.

With an innovative and flexible approach to risk solutions we partner with those who move the world forward.

Learn more at axaxl

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender sexual orientation age ethnicity and origins marital status religion disability or any other protected characteristic.

At AXA XL we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. Thats why we have made a strategic commitment to attract develop advance and retain the most diverse workforce possible and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. Its about helping one another and our business to move forward and succeed.

• Five Business Resource Groups focused on gender LGBTQ ethnicity and origins disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl/aboutus/inclusionanddiversity. AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL Sustainability is integral to our business strategy. In an everchanging world AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 202326 Sustainability strategy called Roots of resilience focuses on protecting natural ecosystems addressing climate change and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems the foundation of a sustainable planet and society are essential to our future. Were committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather increasing temperatures and rising sea levels cause both social inequalities and environmental disruption. Were building a net zero strategy developing insurance products and services and mobilizing to advance thought leadership and investment in societalled solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. Were training our colleagues engaging our external partners and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them known as AXA XLs Hearts in Action programs. These include our Matching Gifts program Volunteering Leave and our annual volunteering day the Global Day of Giving.

For more information please see axaxl/sustainability.