Customer Service
Customer Service
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Job Alert
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Job Alert
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₹ 18000 - 21000
1 Vacancy
Job Description
Company Overview
Victaman Services Pvt Ltd headquartered in Bangalore is a dynamic company with a passionate team of techsavvy professionals marketing gurus and outofthebox creative thinkers. We specialize in offering classy designs and the latest technological solutions to our global clients. Our team comprises 51200 employees dedicated to excellence in the Marketing & Advertising industry.
Job Overview
We are looking for a Fresher to join our Customer Service team in Bangalore Urban. This is a fulltime position aimed at those with 0 to 1 year of work experience. The ideal candidate will be responsible for addressing customer inquiries resolving issues and providing an exceptional service experience.
Qualifications and Skills
- Excellent communication skills to effectively interact with customers through various channels.
- Strong problemsolving abilities to identify and resolve customer issues promptly and efficiently.
- Empathy towards customers to understand and address their concerns compassionately.
- Patience to handle difficult or upset customers calmly and effectively.
- Adaptability to adjust to different customer needs and changing business environments.
- Conflict resolution skills to manage and deescalate challenging situations with customers.
- Time management skills to prioritize tasks and handle multiple inquiries efficiently.
- Active listening to fully understand the customers needs and provide accurate solutions.
Roles and Responsibilities
- Address customer inquiries via phone email and chat providing accurate and timely information.
- Resolve customer complaints and issues by identifying the root cause and implementing effective solutions.
- Maintain a high level of professionalism and empathy when dealing with customers.
- Update customer records in the companys database after each interaction.
- Collaborate with team members and other departments to ensure the best possible service for customers.
- Provide feedback on the efficiency of the customer service process and suggest improvements.
- Stay updated on product knowledge and company policies to offer accurate information.
- Assist in training and mentoring new team members once acquainted with the role.
Employment Type
Full-Time
