IT Senior Analyst Global Service Delivery Configuration Asset Management and Reporting

At Saputo we bring good to the table by making highquality products investing in our people and supporting communities around the world . As a top 10 global dairy processor we value contributions that matter and strive to foster an inclusive growthdriven work environment. Ready to bring your best

Overview of The Role

The Configuration Management and Reporting Specialist responsible for ensuring Saputos hardware and software assets and their configurations are known recorded and accessible. He is accountable for maintaining the relationships between the configuration items that make up the services the systems and the applications used by the business. This role will also be responsible for the design and implementation of reporting and KPI tracking to support Global Service Delivery. This role is responsible for contributing to continual improvement by identifying reporting requirements gathering and analyzing data preparing adhoc and regular reporting developing recommendations and analysis based on reporting and introducing process improvements throughout the reporting process. They may also be required to support the wider Service Delivery teams with change problem and incident management.

How You Will Make Contributions That Matter:

• Develop and promote the value of Asset & Configuration management processes procedures and policies within the organization to ensure compliance and reduce risk to Saputos IT environment
• Implement effective processes and controls for maintaining the configuration management system (CMDB) thereby maintaining the integrity and security of the configuration management system
• Undertake regular audits of the configuration management system and configuration item data and develop and implement processes to remediate noncompliance and ensure the database reflects the production environment
• Lead the establishment of reporting processes and definition of KPIs to optimize service efficiency and cost
• Conduct analysis on reporting and KPIs and drive continuous improvement of service management operations
• Develop monitor and track KPIs related to Global Service Delivery and identify areas of gaps
• Train teams in the use of reporting systems and how to prepare and analyze reports
• Collaborate with the team to design reporting and track KPIs related to ITSM practices; provide recommendations based on reporting and KPIs to improve service management practices
• Collect data for reporting and auditing to collaborate with the regional teams to create reports to proactively resolve issues and to have updated data in CMDB
• Support change and problem management in implementation or any initiatives and innovations related to asset management

You Are Best Suited for The Role If You Have the Following Qualifications:

• Bachelors degree in computer science business or a quantitative major
• Strong quantitative analysis experience and high attention to detail; ability to analyze reports diagnose opportunities develop recommendations and drive follow ups
• Knowledge of common ITSM processes tools and best practices (ITL Foundation or latest version)
• Experience with the BMC Discovery tool implementation and support
• Proficient knowledge and experience using BI reporting tools (e.g. PowerBI Tableau) Excel programming BMC Remedy and data management skills
• Work collaboratively to contribute to supporting the achievement of the organizations business goals
• Strong interpersonal skills and team orientation
• Exposure to matrix operated organization is considered a plus

As part of their duties the incumbent will have to communicate and collaborate in English both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America.

We support and care for our employees and their families by providing:

• Competitive salaries
• A hybrid work environment with the possibility to work from home 2 days a week
• Advantageous corporate agreements
• Full range of group insurance benefits
• Group retirement pension plan with employer contribution
• Purchase option of company stocks
• Group RRSP
• Health and wellness program in the workplace
• Assistance program for employees and their families
• Saputo products at a discounted price

Salary Range: $78170 $102600

*Salary offers will vary commensurate with experience education skills and training.

We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.

The material contained herein is provided for informational purposes only. All open jobs offered by Saputo Inc. and all companies corporations partnerships limited partnerships and other entities controlled by Saputo Inc. (collectively Saputo) on Saputos web site are subject to specific job skill requirements. The job skill requirements qualifications and preferred experience are determined by a Saputo subsidiary office or department and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance. The materials on this site are provided without warranties of any kind either expressed or implied including but not limited to warranties regarding the accuracy or completeness of the information contained on this site or in any referenced links. While Saputo attempts to update this site on a timely basis the information is effective only as of the time and date of posting. Strict confidentiality will be observed at all times. Saputo is an equal opportunity employer. The information on this site is for information purposes only and is not intended to be relied upon with legal consequence.

Saputo welcomes and encourages applications from people with disabilities. Accommodations may be available upon request for candidates taking part in all aspects of the selection process.