Express Service Advisor
Express Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Express Service Advisor
As a Service Advisor you will own our customers experience in the service lane. You are the first point of contact with our customers and will be wellversed in product offerings inventory needs technician scheduling and customer service. From greeting vehicle owners on the drive to explaining the repair process our Service Advisors are true professionals who enjoy helping others.
We welcome individuals who are new to the automotive industry but with previous roles in customer service retail sales restaurant industry or hospitality.
FIELDS AUTO GROUP
Fields Auto Group believes that employees are our greatest asset. As such we treat all team members with respect and appreciation for their contributions to the company.
What We Offer
- Medical
- Dental
- Vision
- Short and Long Term Disability
- Paid Basic Life Insurance
- 401(k) Plan
- Personal Time Off
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Health and wellness
- Saturday Lunches
- Discounts on products and services
Responsibilities
- Oversee flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians time is consistently sold to service customers.
- Distribute work between technicians efficiently
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional wellgroomed personal appearance.
- Acceptable motor vehicle driving record according to dealership guidelines
- Willing to submit to a preemployment background check
Required Experience:
Unclear Seniority
Employment Type
Full-Time
