Nagios and Networking - Production Support

Job Title: Production Support (Nagios and Networking) Bangalore

About Us

Capco a Wipro company is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe we support 100 clients acrossbanking financial and Energy sectors. We are recognized for our deep transformation and delivery.

WHY JOIN CAPCO

You will work on engaging projects with the largest international and local banks insurance companies payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant open culture that values diversity inclusivity and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco everyone has the opportunity to grow as we grow taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

Role Description:

Key Skills: Production Support Networking (ftp ssh telnet) Nagios SQL Unix Scripting

Exp: 6yrs

Location: Bengaluru

3 days WFO (Tues Wed Thurs)

Shifts 2PM 11PM AND 6:30AM3:30PM)

Role Description

• Provide Level 2/3 application production support for in scope data related applications. Investigate and resolve production issues including feed/connectivity issues. Work on service requests using the Incident / Service management workflow raised by business users and provide resolution. Work along with onshore support team to manage batch support of jobs feeding in data and delivering data to consumers Act as first point of contact for support teams for any clarifications related to business flow Analysis and documentation of business requirements Ensure performance efficiencies and bottlenecks addressed as part of monitoring Receive handover from business at close of trading day for overnight batch run and support Maintain and support environment for different databases and applications in scope Liaise with other IT team for downstream and upstream application for required support testing for issues dependent on them
• MSSQL Linux Windows (Admin level knowledge) Networking (ftp ssh telnet etc) Monitoring tools (Nagios)
• Understanding of ITIL Practices Incident Problem Change Management Problem Management and Event Management Exposure as level 2/ Level 3 resource Worked on JIRA/Confluence. Knowledge of Capital Markets and Trading Basic knowledge on Investment Banking.
• Should possess excellent communication skills with a high level of client interfacing Should be able to work multiple items with competing priorities at the same time Should possess excellent analytical skills Exposure of working with global clients and multicultural teams

If you are keen to join us you will be part of an organization that values your contributions recognizes your potential and provides ample opportunities for growth. For more information visit www.capco. Follow us on Twitter Facebook LinkedIn and YouTube.