End-User Support Technician
End-User Support Technician
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Salary Not Disclosed
1 Vacancy
Job Description
The End User Support Technician is responsible for providing technical assistance and support to end users within an organization. This role involves diagnosing and resolving hardware and software issues maintaining IT equipment and ensuring smooth operations for users. The technician serves as the first point of contact for technical issues and provides timely and efficient support to enhance overall productivity.
Key Responsibilities:
Respond to requests for technical assistance via phone email or inperson.
Diagnose and resolve hardware and software issues including operating systems applications and network connectivity.
Install configure and troubleshoot enduser devices such as computers printers and mobile devices.
Provide support for software applications including operating systems productivity tools and custom enterprise software.
Assist with account management tasks such as password resets user account creation and access permissions.
Document all support requests incidents and resolutions in a ticketing system to track and monitor progress.
Escalate complex technical issues to appropriate teams or higherlevel support when necessary.
Assist in setting up maintaining and troubleshooting office network equipment like routers switches and WiFi access points.
Provide user training and guidance on how to use hardware and software applications effectively.
Ensure end users data is backed up and help restore lost or corrupted files when required.
Perform routine maintenance and updates on enduser devices and software to ensure security and efficiency.
Support onboarding and offboarding of employees by setting up and decommissioning workstations and accounts.
Maintain a good understanding of companyspecific applications systems and infrastructure.
Required Skills and Qualifications:
Proven experience as an IT Support Technician or similar role.
Strong understanding of computer hardware and software operating systems (Windows macOS) and applications.
Familiarity with basic networking concepts including TCP/IP VPNs and DNS.
Experience with remote support tools and troubleshooting techniques.
Knowledge of antivirus software system security and best practices for data protection.
Excellent communication skills and ability to explain technical concepts to nontechnical users.
Strong problemsolving abilities and attention to detail.
Ability to work independently and as part of a team.
A customeroriented attitude with a focus on delivering highquality support.
Employment Type
Full Time
