Customer Service Agent Polish Sportswear
Customer Service Agent Polish Sportswear
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Job Description
Start: 2nd May
DUTIES AND RESPONSIBILITIES:
- Management of incoming calls chats messages and emails
Identify and assess customers needs to achieve satisfaction
Ask probing question to identify the technical issue faced by the end user and support with the troubelshooting steps needed.
Build sustainable relationships of trust through open and interactive communication
Provide accurate valid and complete information by using the right methods/tools
Meet personal/customer service team targets and case handling quotas
Keep records of customer interactions process customer accounts and file documents
Follow communication procedures guidelines and policies
- Customer support and sales (cross sales up sales)
REQUIREMENTS:
- Polish C2 level and B2 English both oral and written
- Passionate about customers and customer service
- Problemsolving skills
- Upbeat and positive attitude
- Ability to identify apply and explain your product and/or service expertise with clarity.
- Sales orientation is really important and required
OFFER:
- Excellent remuneration package
- Private medical insurance
- Unlimited contract
- Shifts Mon to Fri : 10 19.00
- Meal cards
- Performance bonus
- A dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
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Employment Type
Full Time
