Area Manager - South East
Area Manager - South East
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Job Description
Area Manager In Home Care
Fulltime Permanent
Camberwell VIC
About Us
At Baptcare we care. Our Mission and Vision are lived through our WE CARE Values: for our residents customers clients partners and supporters; with the very young through to the very old the vulnerable with families through all of lifes stages and challenges.
Baptcare is a purpose driven organisation working across Victoria Tasmania and South Australia. Focused on providing residential and community care for older people and support to children families and people with disability financially disadvantaged people and people seeking asylum.
Our Values are Wellbeing Ethics Cocreating Accountability Respect and Effectiveness.
About the Role
Are you looking for a rewarding career opportunity where you can make a positive impact on the lives of othersAs an Area Manager you will be responsible for overseeing the operations and delivery of highquality inhome care services across multiple regions. Your primary focus will be on ensuring exceptional client satisfaction managing a team of care workers and fostering strong relationships with stakeholders and families.
The role encompasses overseeing all aspects of client service delivery including care services customer service and administration requirements for funding programs within the Hub. This is a clientfocused role which is accountable for the delivery of highquality services and high client satisfaction.
Key Responsibility Areas:
- Lead and develop team members to ensure the delivery of safe and effective services that meet customer needs goals and preferences fostering independence health wellbeing and quality of life.
- Foster a culture of respect for diversity while ensuring staff treat clients in a kind caring and respectful manner.
- Demonstrate leadership in alignment with Baptcares mission vision and values.
- Lead and participate in projects in relation to ongoing improvement of IHC operations.
- Support Care Consultants in delivering exceptional relationship/case management to achieve consumer specific outcomes.
- Respond to service delivery issues locally implementing solutions to achieve expected consumer outcomes.
- Manage daytoday activities to maintain and support current customers ensuring engagement and loyalty. Transition and Growth Support
- Support the transition to SAH by assisting with customer communications product/service design and increasing spend within the existing customer base.
- Assist in ongoing sales and marketing activities to achieve growth targets.
- Contribute to the future organisational design for SAH.
Qualifications and Experience
- Relevant tertiary qualifications in Healthcare Management health administration business administration or a related field.
- Minimum 2 years experience in a leadership or management role within the healthcare or aged care sector.
- Comprehensive knowledge of clinical governance risk management and compliance requirements
For You
Baptcare is focused on living our values not just talking about them. Youll find the culture at Baptcare is one of genuine respect support and positive intention. We work hard to achieve results through change continuous improvement and ongoing focus on providing the best service delivery to our stakeholders.
Further the successful candidate will receive:
- Work with a supportive and dynamic team.
- A competitive salary plus access to the tax benefits of salary packaging and novated leasing.
- Career and development opportunities.
- Access to confidential counselling and support services.
- Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.
How to Apply
Click Apply Now to submit your application.
Only shortlisted applicants will be contacted.
- Applicants must have the right to work in Australia.
- The successful applicant will be required to undergo a National Criminal History check.
- If you require support with the application process please contact
At Baptcare we value diversity in all forms and aim to cocreate inclusive experiences and communities with our employees volunteers the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.
Baptcare is dedicated to the safety empowerment and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful protective environment that supports infants children and young people to feel safe and respected.
Baptcare (VIC TAS) is proud to be working towards uniting with BaptistCare (NSW ACT WA) and Baptist Care SA to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together we are building on a shared history of care and compassion expanding our reach and strengthening our mission to help people live well with dignity.
Required Experience:
Manager
Employment Type
Full-Time
