WorkcloselywiththeOperationsManagertooverseedailybusinessoperations
ProjectCoordination
Monitoringandimprovingtheoverallperformanceofthecompanysoperation
AssistinginsettingupofSOPsforFranchiseegroup
ConstantlymonitorandupgradeSOPswherenecessary
Assistfranchiseesinthetrainingoftheiremployees
Createandmaintainaprogresstrackerforalldatamigrationactivitiesandstages
Coordinateandmanagealldatamigrationactivitiesandtasks
Managingdatamigrationswiththetakeonteams
ProvidingsupportandqueryresolutiontoFranchisees
ResolvingortroubleshootingERP(Cin7)SystemissuesthatarebeingloggedbyFranchisee
Coordinateandbooktravelarrangementsforemployeesincludingflightsaccommodations
Researchnegotiateandsecureratewithairlinescarrentalcompaniesandhotels
CompilingMonthlyTravelreconciliationforOperationsManageraswellasFinancialManager
CompilingTrainingMaterials/Manualsforallstores
ManaginganddelegatingdailymonthlytaskstoateamofFieldServiceConsultants
Researchnegotiateandsecureratewithairlinescarrentalcompaniesandhotels
ManaginganddelegatingdailymonthlytaskstoateamofFieldServiceConsultantsManagingtheteamtomakesuretasksarecompletedontimeCompilingsurveysasandwhenneeded.
Requirements
- Experience in customer service
- Knowledge of business processes and functions
- Strong analytical ability
- Valid drivers license
- Own roadworthy vehicle
- Degree in business management and or operations