Assistant Reservations Manager

Business 
Ensure effective operation of the Avani Fares Reservations Office in meeting the business goals 
of the hotel.
Ensure that all Standard Operating Procedures are being adhered to by training all Reservation 
Supervisor and monitoring their performance. Continue to capture best current practice in new 
SOPs. 
Training of the Avani Fares Reservation Office in all aspects or reservations operations to ensure 
a high degree of accuracy in guest reservations maximizing revenue opportunities and 
satisfaction of guests and employees.
Follow all reasonable workrelated requests made by your Manager which may be outside your 
normal job activities to achieve complete guest satisfaction and service.
Ensure available technology (ORS is fully utilized and understood according to propertyspecific
business mix and requirements; indepth knowledge of Opera Reservation System and local 
Property Management System is required.
Maintaining high standards of data quality through regular system maintenance.
To continuously review technical problems work & operational procedures to maintain guest and 
employee satisfaction.
Ensure optimal use of all distribution channels e.g.Avani Tour Operators Small Luxury 
Hotels Cluster Sales Offices and Property Sales Offices.
Ensure all team members are up to date with current information and data of the hotel product 
including room types rates relative features and facilities food and beverage outlets & 
promotion spa and other services and facilities..
Assist in developing the short medium and longterm reservation strategies for Avani Fares
property as applicable in order to maximize opportunities.
Management of daily weekly and monthly reports and projects as defined and requested by Line 
Manager.
Financial
Be fully aware at all times of the selling strategy rates packages and booking status of the hotel.
Responsible to drive maximum revenues of preferred Avani rate/package products by applying 
relevant selling strategy.
Take personal responsibility for driving up selling within the Avani Fares Reservation Office by 
setting monthly targets per team member in order to achieve target.
Responsible for preparing the Avani Fares Reservation Office report with at most accuracy.
Submit requested reports and information in a timely manner

Customer 
Understand how Sales office Central Reservation Department and Front office relate to the Avani 
Fares Reservation Office.
Monitor VIPs reservation by ensuring all guest requests are carried out and communicated to 
other departments all realistic expectations are met and reservations are honored.
Maintain effective office administrative procedures within the Avani Fares Reservation Office that 
will safeguard and detect doublebookings nonguaranteed bookings filing errors and other 
inaccuracies. Understand and apply hotel policies for noshows cancellation credit and prepayment policies.
Take personal responsibility for maximizing quality levels of product and service and guest 
satisfaction. Ensure all issues relating to guest satisfaction are raised monitored and followed 
up on a timely basis.
Assist with phone coverage when necessary and handle calls on an over flow basis.
Analyse office and team member productivity on a daily basis and act accordingly to improve 
performance.
Ensure all new processes are communicated to the team member in an effective and productive 
manner ensuring these are followed up to check understanding.
Provide assistance and friendly gesture to local representatives of tour operators and travel 
agencies.
Take necessary steps to assist hotels with any issues or concerns on all aspects of the 
reservation process and provide feedback in a timely manner.
To develop process in sequence of action in call handling customer enquires product description 
and closing the sale.
Handle suggestions and complaints by customer/tenants/guests and refer requests/complaints to 
department head and/or relevant department to ensure they are dealt with promptly and 
efficiently.
Take necessary steps to assist hotels with any issues or concerns on all aspects of the 
reservation process and provide feedback in a timely manner.
Maintains effective communication on the activities of the Department with other operating and 
across the regional hotels.

Qualifications :

Collaboration:
o They have the ability to plan and prioritise work in order to achieve targets and deadlines
o The can effectively support and supervise other members of the department to achieve 
business results.
o They have a proven ability to negotiate to achieve a desired outcome.
o They have a proven ability to communicate effectively and professionally using written and 
spoken English.
o They are highly financially literate and proficient in business financials.
Working with Others:
o They always try to anticipate and exceed the needs of customers and colleagues
o They use their own initiative and good judgement to solve problems in a calm and efficient 
way
o They enjoy working with others to achieve common goals. They volunteer as required to 
ensure the success of the team
o They always act with personal professionalism and integrity
Taking Responsibility:
o They always conduct business honestly and fairly. They keep sensitive information 
confidential.
o They can prioritize their workload effectively and be organized and structured at work
o They manage their time and pay attention to detail. They know their jobs and are able to 
work without close supervision.
o They display a positive attitude even under pressure. They personally check their work to 
ensure its accuracy

Remote Work :

No

Employment Type :

Fulltime