Account Manager

MTS Pro Services is on the market for a SUPERSTAR ACCOUNT MANAGER! We are looking for empowered individuals responsible for building and maintaining excellent relationships with our IT Managed Services client base. An ideal candidate is a highly motivated sales professional with excellent interpersonal organizational problem solving and time management skills. A technical background is not required for this position but the desire to deliver superior customer service for our business and education clients is.

The perfect candidate for this job is comfortable with a compensation package that includes base plus incentive pay centered around encouraging long term client retention and growth. In return for your hard work and dedication you will receive competitive pay benefits and an opportunity to learn and grow.

Job Duties & Responsibilities:

• Partner with clients through a strategic and consultative approach to understand their business needs issues strategies and priorities to deliver a valueadding business solution.
• Anticipate existing clients ongoing IT needs and address any shortfalls to ensure a seamless IT experience for them.
• Accountable for meeting and/or exceeding assigned sales and client retention goals.
• Manage sales and technical resources to efficiently close business.
• Monitor the quality of our services for maximum client satisfaction.
• Prepare and present quotations and proposals in person via telephone or via webinar.
• Strengthen and grow our relationships with our book of existing clients.
• Receive and respond to inbound sales calls emails and web based inquiries.
• Track and manage current and potential client opportunities and correspondence through the use of customer relationship management software.
• Schedule and participate in client calls and visits (discovery planning etc..
• Responsible for providing reports on opportunity pipelines.
• Coordinate projects Statements Of Work and Agreements with Project Manager.
• Attend weekly Sales Meetings and be able to report on existing sales opportunities projected wins and projected margin totals for month.
• Clearly communicate expectations to clients.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Achieve defined sales and growth targets.

Who We Are:

MTS Pro Services offers a fun and healthy work environment competitive pay a full benefits package including health insurance 401k and plenty of room for career growth and advancement. Maintaining a great culture and happy customers are our top priorities and were looking for positive professional resultsdriven individuals to join our incredible team. We foster an open energizing and collaborative environment and our team is made up of passionate Mac support professionals who deliver to high standards but also have fun in the process.

At MTS Pro Services we believe in leading with empathy seeking efficiency and building with passion. Join our missiondriven team where every action aligns with these core values making a positive impact on our clients and fostering an environment of growth and excellence.

Salary: $6075k base annually including commission

NOTE: This position is a remotefirst hybrid position. While most of the job duties can be completed remotely there may be instances that require your onsite presence whether in office or for a client.