Clinical Case Manager University Counseling Center

The Clinical Case Manager (CCM) in the Vanderbilt University Counseling Center (UCC) works closely with the Associate Director for Clinical Operations and UCC Counseling/Psychiatry teams in providing case management services to students and supporting UCC staff through planning implementing and coordinating resources based on individual student and staff needs. The goal of the CCM is to promote continuity of care for students receiving services from Vanderbilt Universitys Student Care Network as well as community resources including Vanderbilt University Medical Center (VUMC); assist UCC staff with the hospitalization process included but not limited to: discharge planning followups with hospital staff (social workers treatment teams) and coordination of other services; establishes maintains and coordinates relationships with campus and external resources that would assist with the students needs; consults with other staff to discuss resources; consults with students to determine their needs and best course of treatment; provides transitional support to referring therapist and clients in need of referral to community services; acts as liaison and coordinates between the Student Care Coordination (SCC) UCC and community referral sources including hospitals private practitioners clinics psychiatry and other mental health agencies while maintaining a shared database of community referral resources in partnership with the SCC.

Duties will include but are not limited to: tracking of noshows/cancellations and highrisk clients; scheduling referrals; obtaining authorization to release and obtain client information and/or medical/psychotherapy records; assisting and tracking staff caseloads coordinating hospitalizations and/or posthospitalization care; providing education emotional support preventative care and health promotion to students directly; tracking interventions and outcomes of UCC services; assisting with ADHD assessment team managing referrals within/to the center and with community providers; engaging in Drop In Consultation hours assisting with academic calendar demands requiring coordination of care with partnership with Student Care Coordination as well as informing UCC staff of upcoming deadlines throughout semester; and providing triage assessment followup and crisis intervention as needed. This position will also perform occasional community outreach consultation and liaison activities.

Multicultural awareness and specific awareness of racial and identityrelated health equity issues and responsiveness are important components of all clinical and community outreach oriented work.

About the Work Unit:
The UCC supports the mental health needs of Vanderbilt students encouraging their work toward their academic and personal goals. Our highly skilled and multidisciplinary staff develop evidencebased treatment plans tailored to each individuals unique background and needs by working together with students campus partners and community providers. The UCC also emphasizes prevention and education through collaboration and consultation focused on the development of the skills and selfawareness needed to excel in a challenging educational environment. We offer culturally responsive services in a safe and affirming space and are committed to engaging in an ongoing dialogue that provides our team with opportunities to grow in the context of their own cultural identity development. The UCC is committed to understanding the role of diverse experiences and backgrounds to best promote mental health and wellbeing in the lives of individuals and in our community.

About Student Care Network:
The Student Care Network (SCN) is comprised of the Center for Student Wellbeing Student Care Coordination the University Counseling Center and the Student Health Center. The SCN is a holistic network of services and resources pertaining to health and wellness available to all Vanderbilt University students who have paid the Student Health Fee. As such this position is expected to work collaboratively with others within the SCN to create integrated programs and services to provide timely support to our students.

About Student Affairs at Vanderbilt:
Student Affairs serves a central role in student learning and development at Vanderbilt advancing the Universitys mission of teaching research and service. Student Affairs at Vanderbilt cultivates vibrant inclusive communities that foster a students sense of belonging and wellbeing through collaborative partnerships transformative learning experiences and an accessible and holistic network of resources. We value connection belonging compassion development and innovation. Our staff are committed to continued growth in knowledge awareness skills and experience engaging with these priorities in a higher education environment.

Key Functions and Expected Performance:

Provide clinical case management services to students:

• Track noshows/cancellations and highrisk clients
• Schedule internal and external referrals requested by UCC clinicians including obtaining authorization to release and obtain client information and/or medical/psychotherapy records.
• Develop effective working relationships with the Vanderbilt community including Student Care Network entities academic deans faculty residential staff Dean of Students departments Vanderbilt University Police Department and other relevant campus partners to ensure a collaborative support network on campus to respond to student needs and optimize support and safety for Vanderbilt students.
• Assist other Student Affairs offices with scheduling UCCspecific assessments as requested
• Monitor and update UCC Clinicians of midterm deficiencies academic dismissals or probations of Students on their caseloads
• Participate in weekly High Acuity meetings with other Student Affairs offices to provide clinical updates and insight to ensure best student outcomes during weekends or University breaks.
• Provide outreach and educational programming to campus community to support campus and individual mental health wellness and skill development.
• Maintain appropriate and timely documentation for recordkeeping and communication with other service providers based on ethical and legal standards and requirements to enhance care for students.
• Engagement in urgent care support and followups. Including responding to after hour reports the next business day.

Provide specialized crisis intervention and followup services:

• Coordinate hospitalizations and/or posthospitalization care in collaboration with the SCC providing education emotional support preventative care and health promotion tracking interventions and outcomes and providing triage assessment and crisis intervention as needed
• Respond to mental health emergencies in a culturally responsive manner to support students in a framework and manner that acknowledges their unique and intersecting personal and cultural identities
• Identify appropriate interventions for students in crisis working effectively with the staff of the UCC to access appropriate resources and engaging campus partners effectively to develop an effective plan for supporting students.
• Engage in the urgent care team for working with students in crisis. Follow up with Students 2448 hours after seen on Urgent Care.
• Engagement and assisting Students with MLOA recommendations.
• Communicate with campus partners supporting students in crisis and develop intervention strategies to ensure student safety and support.
• Collaborate with the Vanderbilt University Medical Center Emergency Department Vanderbilt Psychiatric Hospital the Partial Hospital Program at Vanderbilt University Medical Center and other community providers as appropriate to ensure positive student outcomes a smooth transition to outside care and/or a seamless discharge/transition back to campus for students.

Training and development:

• Participate in training activities including case conference small group supervision and seminars/workshops to support trainee development and progress within the UCCs accredited training program.

Perform other administrative functions:

• Serve on divisional committees and working groups to enrich the experience and resources available to staff across the division.
• Participate in divisionwide events (MoveIn Day Rites of Spring Diverse Dores Day MLK Day etc. as needed to support colleagues and ensure these events run smoothly.
• Learn and comply with financial policies and procedures related to travel procurement and expense reporting in order to be a good steward of university funds.
• Engage in professional development including presentations at pertinent conferences and workshops to expand upon and bring back skills and knowledge to the greater UCC team.
• Perform other duties necessary to enhance the student experience and/or facilitate the success of the University division or department.

Supervisory Relationships:

This position does not have any supervisory responsibility; the position reports administratively and functionally to a UCC Associate Director for Clinical Operations.

Education and Certifications:

• A Masters degree from an accredited institution of higher education in counseling social work or other mental healthrelated field is required.
• Eligibility for licensure (LMFT LPC LCSW or similar) in Tennessee within one year of employment is required. Current licensure in TN or another state is preferred.

Experience and Skills:

• 3 years of professional experience in the counseling space or related field is required.
• Demonstrated ability to effectively interact with patients/ clients from diverse backgrounds is preferred.
• Effective interpersonal skills to form and maintain meaningful relationships with students colleagues and all stakeholders preferred.
• Demonstrated skill in written and oral communication including public speaking and group meeting facilitation is preferred.
• Ability to function in an acute care model for assessment and management of clinical emergencies is preferred.