Resort Representative - Corfu South
Resort Representative - Corfu South
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Job Description
As one of our valued Resort Representatives based in the South of Corfu you will play a vital part in sharing local knowledge delivering outstanding customer service and enhancing our customers holiday by introducing them to our experiences on offer. You will always be working as one team with internal & external suppliers and take responsibility for resolving customers queries or problems using our inhouse digital systems.
What can we offer you
We offer our valued colleagues a range of benefits including:
Excellent salary with annual pay review
Fully paid training & IT equipment
Monthly 11 meetings with your Team Leader
Career progression & development across Jet2 & Jet2holidays
21 days holiday entitlement per annum
2 days off per week
Monthly rosters sent in advance
Discounts on Jet2 & Jet2holidays flights & holidays
Recommend a friend bonus scheme
What will you do in the role
Reporting to the Resort Team Leader you will Work as One Team with internal & external stakeholders to deliver VIP industry leading Customer Service to our allimportant customers. You will be provided with fantastic training to ensure you:
Create Memories for our customers in resort ensuring we are on hand at their accommodation and resolve any issues they experience during their holiday
Utilise a Sales through Service approach by recommending local experiences and attractions to match our customers needs
Take Responsibility by supporting with any disruption serious emergencies in resort & customer escalations.
Be the face of Jet2holidays during scheduled hotel visits and virtually via video call for any urgent queries
Be Present by maximising branding opportunities within our hotels and resorts
Work as One Team supporting our airport operation on busy flight days working in arrivals & departures
What will I need
You will already hold full right to work documents for Greece and be living in the destination or willing to source your own accommodation.
Due to the level of travel required in the role you will already be a driver with access to your own motorised vehicle/car which you are able to use for work purposes. Operational Requirement Travel expenses will be reimbursed.
Working hours will vary each month and can include early starts late finishes split shifts & working weekends. We will provide your roster 34 weeks in advance. You must be flexible to work a range of hours as you will also be required to support with flight disruption serious emergencies in resort & customer escalations.
Customer Service experience is advantageous however previous experience is not required you will be able to effectively handle a wide range of different customer facing situations be able to solve problems have a positive friendly attitude and IT confident to be able to use inhouse digital systems daily on a Tablet device.
Apply today to join the UKs Number One Tour Operator! Once you have submitted your application we will then invite you to complete the recruitment process.
To meet some of our team and find out what life is like with Jet2holidays follow us on Facebook: Jet2Careers Overseas.
We look forward to your application & starting your career with Jet2holidays!
Required Experience:
Unclear Seniority
Employment Type
Contract
