ServiceDesk Technical Customer Support - German Speaker
ServiceDesk Technical Customer Support - German Speaker
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Job Description
Join us on our exciting journey!
We are looking for a ServiceDesk / Technical Customer Support German Speaker this role will be responsible in providing support to concerns raised by all Virtual Trials Study participant. This position will also be involved in performing troubleshooting steps for access related issues and other Tier1 technical concerns. Further scope includes working with relevant Virtual Trials support teams such as Tier 2 and Study Concierge for concerns that require escalation.
If you want to play a key role in a multicultural dynamic and committed fun team this could be the role for you!
Our ideal candidate: Skills & other requirements
- At least with 2 years of call center experience.
- German Speaker/ High English Level.
- Helpdesk / Technical Support background is required.
- Amenable in shifting schedules.
- Understands his / her key performance indicators.
- Understand the relationship of work quality and how it impacts efficiency.
- Had a good stint in the from previous organizations not a call center hopper.
- Ability to work with other team members.
- Someone who understands technical troubleshooting (eg: Active Directory LAN Sound Card Routers etc..
- Someone who has strong logic formulation or thought process.
- Thinking out loud.
We invite you to join IQVIA
- Recognized by Great Place to Work as the second best company to work for in Spain (March 2019
- FORTUNE Magazines Worlds Most Admired Companies list for the third year in a row (January 2020
- Recognized by the 2016 Scrip Awards as the Best Fullservice Provider Contract Research Organization (CRO)
- Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year.
- A sitenominated award recognizing contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership professionalism and integrity.
- IQVIA named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100 List which recognizes the worlds best service providers across a range of industries
IQVIA is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age race national origin gender or other protected status.
IQVIA is a leading global provider of advanced analytics technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world. Learn more at
Employment Type
Full-Time
