Inside Sales Support

KSB is a leading supplier of pumps valves and related service. Our reliable highefficiency products are used in applications wherever fluids need to be transported or shut off covering everything from building servicesindustry and water transport to waste water treatment power plant processes and mining. Founded in 1871 in Frankenthal Germany the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe more than 190 service centres and around 3500 service specialists are on hand to provide local inspection servicing maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSBs research and development activities forms the basis for the companys success.

People. Passion. Performance. It is these three success factors that make KSB the company it is today.

At KSB we recognise that it is people who actually make the difference the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

OVERVIEW

The Inside Sales Support reports directly to the Customer Service & Materials Manager and is the main liaison between the Customer/Sales Team and the Operations team. The coordinator will give proactive updates an communication to the customer/sales rep. In addition to gathering information preparing quotes planning dates and following the life of the repair or pump until it ships.

RESPONSIBILITIES:

Quoting/Item Creation:

• Analyze drawing specifications to prepare comprehensive cost estimates
• Conduct research to obtain data on labor cost materials and production times
• Coordinate with the sales team during the bidding process
• Input cost data into companydatabase
• Present cost estimates to upper management
• Filing scanning electronically filing and other administrative duties as assigned
• Confer with engineers
• Collect historical cost data to estimate costs for current or future products

Planning/Scheduling:

• Create and maintain comprehensive schedules using ERP system to maintain customer committed dates
• Communicate with customer when we will not be able to meet scheduled commitments.
• Work closely with project managers department heads and other stakeholders to gather information and input for schedule development
• Communicate with Operations when improvements need to be made to manage increased workloads
• Collaborate with project managers and team leads to allocate resources effectively based on project requirements and organizational priorities
• Ensure that resources including personnel equipment and materials are available as needed to meet project milestones
• Identify potential risks and obstacles that may impact project timelines
• Develop contingency plans and work closely with project teams to address and mitigate risks
• Regularly communicate schedule updates and changes to relevant stakeholders
• Facilitate communication between different departments and teams to ensure a cohesive understanding of project timelines and dependencies
• Monitor project progress against established schedules and key performance indicators (KPIs)
• Analyze variances and deviations providing recommendations for corrective actions.
• Collaborate with project managers team leads and other stakeholders to understand project requirements and constraints
• Foster a collaborative environment to ensure alignment on project goals and timelines.
• Maintain accurate and uptodate project schedules documentation and related records.
• Ensure that all scheduling processes and decisions are welldocumented for future reference
• Conduct regular reviews and audits of schedules to ensure accuracy and alignment with project objectives
• Implement quality assurance measures to enhance the reliability of scheduling data

Capacity Planning:

• Monitor capacity and coordinate with operations on future demand and capacity needs

QUALIFICATIONS:

• High School diploma or GED required
• Bachelors degree in related field (preferred)
• 2 years of relevant experience in project scheduling and proficiency in project management software (preferred)
• Able to communicate effectively and professionally. Excellent customer service skills with coworkers internal and external customers
• Strong analytical communication and problemsolving skills are essential for success in this role
• Excellent written and oral communication skills
• High energy and a selfstarter that can work in a fast pace environment. Ability to multitask prioritize and followup on assignments

KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.

This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. KSB makes hiring decisions based solely on qualifications merit and business needs at the time.

We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return we offer fair framework conditions for collective wages and pensions flexible working time models individual training opportunities and the best career prospects.