Claims Executive
Claims Executive
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Job Description
Company:
MarshDescription:
We are seeking a talented individual to join our Risksmart Claims Team at Marsh Australia. This role will be based in Sydney office. This is a hybrid role that has a requirement of working at least three days a week in the office.
You will be responsible for providing third party administration services under a delegated authority and for selfinsured clients on under deductible claims. Your portfolio will be mostly comprised of Public Liability and Casualty claims. The role includes ensuring the delivery of superior claims services evaluating claims to assess liability and/or policy coverage and negotiating favourable claim outcomes on behalf of insurer and corporate clients.
Risksmart is part of the Marsh Group of Companies and we pride ourselves on a holistic approach in claims offering coverage advice and managing claims endtoend for various lines of insurance.
We will count on you to:
Collaborate and Partner for Client Value
Proactive management of under deductible liability claims for global and corporate clients;
Devise and implement effective strategies for claims resolutions;
Negotiate best possible claims outcomes on behalf of clients with third parties;
Establish and maintain strong and effective lines of communication with clients;
Actively engage in numerous team projects targeted at constantly improving processes/efficiencies and developing internal relationships;
Providing information and feedback on claims activity and developing trends to enable appropriate risk controls;
Developing existing client relationships demonstrated by a high level of performance and enthusiastically exploring new business opportunities
Inspire with Operational Excellence
Ensure claims are managed within delegated authorities and refer/escalate where appropriate;
Actively explore process and procedures improvements;
Complaints resolved within agreed service standards;
Setting reserves and authorising payment within scope of authority settling claims in the most costeffective manner and ensuring timely issuance of disbursements;
Resolve escalated claims/issues in a timely fashion;
Exceeding client mandates as per Service Level Agreements
What you need to have:
- Ideally 12 years of experience in liability claims particularly in public liability.
- Knowledge of the Civil Liability Act and common law principles is advantageous.
- Excellent written and verbal communication skills.
- Ability to work autonomously within a multiskilled team.
- Strong time management skills with the ability to prioritize workload and meet deadlines.
- Strong attention to detail.
- Problemsolving skills with a creative approach to challenges.
What makes you stand out:
- Tertiary qualifications in Law are highly regarded.
- Exceptional client service skills with the ability to anticipate and exceed client needs.
- Motivated selfstarter focused on achieving results.
- Ability to handle sensitive and confidential information.
- Intermediate knowledge of Microsoft Suite and a demonstrated ability to learn new systems quickly.
- Knowledge of the Insurance Contracts Act 1984 (Cth) and the General Insurance Code of Practice
Why join our team:
- We help you be your best through professional development opportunities interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
- Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your wellbeing.
About MARSH:
Marsh a business of Marsh McLennan (NYSE: MMC) is the worlds top insurance broker and risk advisor. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit marsh or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Officebased teams will identify at least one anchor day per week on which their full team will be together in person.Employment Type
Full-Time
