Technical Customer Interface Manager RSC 475654

Leading societies to a low carbon future Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from highspeed trains metros monorail and trams to integrated systems customised services infrastructure signalling and digital mobility solutions. Joining us means joining a caring responsible and innovative company where more than 70000 people lead the way to greener and smarter mobility worldwide

Job Title:Technical Customer Interface Manager Rolling Stock

Job Code:ENPR02

Purpose of the job:

• The Technical Customer Interface manager is responsible to make the bridge between the customer in front office and the remote development team

• Its main accountability involves ensuring that the product being developed remotely will fulfill customer and regulatory requirements with respects to the contractual scope (based on as sold) and according to the project QCD commitments

• Acts as front office with customer thus by delegation of Chief of Development as technical authority and accountable of contractual technical requirements and project QCD deliveries

Reports directly to:

• Hierarchically to Head Head of Technical Customer Interface (or Project Development DirectorIndia)

  Functionally to Chief of Development Project Manger)

Network & Links

• Customers Technical representatives Third parties (if any)
• Project or SubSystem Managers; Project X Managers (PrXM)
• Train Performance Manager Train X Engineers (TxE) PrRAMSM Site Engineering Planning Manager Site Engineering Quality Manager complete engineering project team
• Engineering Metier Leaders
• Leading Unit / Participating Units CoD(s)

Key accountabilities:

• As front office he/she acts as mediator between the customer and the remote project development team
• Is in interface with customer to
  • Organize technical meetings and reviews with the remote development team and in appropriate time with consideration of theproject schedule
  • Clarify technical contract requirements (operational performances usability reliability safety) and ensure that engineering solution will satisfy customer / final users (train staff maintenance staff passenger) concerns
  • Report what the engineers have determined to be doable within the given constraints (reuse platform planning budget) and projects QCD decision
  • Followup Train level operational effectiveness performances all along project lifecycles
  • Support Chief of development on tradeoff and endorse towards the customer decisions
  • Ensure that any deviation with the contract that is triggered by the costumer is tracked recorded and officially approved as Variation Order that address the Technical Amendment.
  • Pay attention to address in anticipation any underlying risks that could jeopardize customer interest
  • Synchronize the Rolling Stock Development with third parties involved by customer to ensure a seamless integration of the rolling stock and in control of the product configuration
• Is in interface with the remote project development team to
  • Get the right level of expertise to support technical meetings / reviews with customer
  • Coordinate contractual deliverables with respect to commitments
  • Followup product developments and monitor train level operational effectiveness performances
  • Close the loop on tradeoff conclusion and on related decisions
  • Update the contractual baseline
  • Participate as customer voice to technical risks and opportunities management
• With the metiers
  • Leverage of best practices from metiers to enhance project influency and influence customer on the same

Performance measurements:

• Compliance to contractual requirements
• On time delivery
• Customer satisfaction

Job Specifications

Qualitification : Masters Degree Desireable: Specialisation in System Engineering

Knowledge & Experience :

• Fluent in customer language
• Customer orientation building strong and trust relationship
• Ability to foster communications between multiple stakeholders/metiers
• Technical Requirements Management
• Drive for results
• Ability for problem solving and efficient decisionmaking in complex environment
• Knowledgeable of requirements management operability and RAMS

Alstom is the leading company in the mobility sector solving the most interesting challenges for tomorrows mobility. Thats why we value inquisitive and innovative people who are passionate about working together to reinvent mobility making it smarter and more sustainable. Day after day we are building an agile inclusive and responsible culture where a diverse group of people are offered opportunities to learn grow and advance in their careers with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race colour religion gender sexual orientation gender identity age national origin disability status or any other characteristic protected by local law.