Content Moderator
Content Moderator
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0-1years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
- Content Moderation: Review evaluate and moderate usergenerated content to ensure alignment with platform guidelines internal policies and regulatory standards.
- Escalation Handling: Manage escalated or sensitive cases that require thorough analysis and critical decisionmaking. Ensure timely and accurate resolution of complex issues.
- Quality & Compliance Monitoring: Oversee moderation processes to ensure adherence to SLAs internal protocols and industry best practices. Support continuous improvement efforts through consistent performance evaluations.
- Operational Support: Assist in labeling site monitoring and other moderationrelated tasks as needed to support department goals and client requirements.
- Crossfunctional Collaboration: Communicate effectively with team members supervisors and other stakeholders to maintain transparency and efficiency in operations.
- Perform additional responsibilities or projects assigned by the direct supervisor contributing to the team s overall performance and success.
Requirements
Qualifications:
Bachelor s degree or relevant work experience in content moderation trust & safety or customer service. Senior Highschool graduates with 1 year experience are welcomed.
Previous experience in content moderation content tagging or registration handling is a strong plus.
Intermediate proficiency in written and spoken English.
Ability to make confident accountable decisions in timesensitive and critical situations.
Excellent multitasking skills including the ability to efficiently work with dual monitors.
Strong selfconfidence and a commitment to delivering highquality results.
Capable of adapting to a fastpaced dynamic work environment and managing shifting priorities.
Quick learner with a proactive attitude and eagerness to improve.
Basic knowledge of Microsoft Excel and Word; advanced proficiency is an advantage.
Familiarity with Windows at a user level.
Comfortable working onsite location (Makati) on a project basis.
Benefits
Benefits:
HMO Holiday Pay Fixed Rest Days
Qualifications: Bachelor s degree or relevant work experience in content moderation, trust & safety, or customer service. Senior Highschool graduates with 1 year experience are welcomed. Previous experience in content moderation, content tagging, or registration handling is a strong plus. Intermediate proficiency in written and spoken English. Ability to make confident, accountable decisions in time-sensitive and critical situations. Excellent multi-tasking skills, including the ability to efficiently work with dual monitors. Strong self-confidence and a commitment to delivering high-quality results. Capable of adapting to a fast-paced, dynamic work environment and managing shifting priorities. Quick learner with a proactive attitude and eagerness to improve. Basic knowledge of Microsoft Excel and Word; advanced proficiency is an advantage. Familiarity with Windows at a user level. Comfortable working onsite location (Makati) on a project basis.
Employment Type
Full Time
Company Industry
Business Consulting and Services / Outsourcing and Offshoring Consulting / Telephone Call Centers
