Sr User Support Specialist
Sr User Support Specialist
Posted on :
08-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
08-04-2025
Job Description
Sr. User Support Specialist
Employment Type: FullTime Mid Entry Level
Department: IT
As a CGS user support specialist you will move track monitor and diagnose IT systems while maintaining the utmost level of customer service responsiveness communication and judgment.
CGS brings motivated highly skilled and creative people together to solve the governments most dynamic problems with cuttingedge technology. To carry out our mission we are seeking candidates who are excited to contribute to government innovation appreciate collaboration and can anticipate the needs of others. Here at CGS we offer an environment in which our employees feel supported and we encourage professional growth through various learning opportunities.
Skills and attributes for success:
Assist users with various ITrelated troubles
Install and maintain USAO hardware and software
Physically move IT equipment
Administer user accounts
Monitor and diagnose IT systems
Actively use trouble tickets to follow issues
Training district users
Tracking IT equipment
Qualifications:
Experience providing direct enduser support for the applications being supported including both telephone support and onsite assistance to users.
Certain applications may require certification by the software provider.
Prior teaching/training experience involving computer applications preferably databaseimaging or other automated litigation support applications strongly preferred.
Must have handson familiarity with the network telecommunications and operating systems environment of the applications being supported.
Ideally you will also have:
Prior experience in automated litigation support preferred.
Experience with DOJ office automation environments extremely helpful; should be an expertuser of the Governments word processing spreadsheet and email systems.
Excellent oral and written communication skills required.
Pleasant telephone manners are important. Undergraduate degree valued.
Our commitment
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human technical and financial resources. We combine cuttingedge technology with worldclass personnel to deliver customized solutions that fit our clients specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years weve been growing our governmentcontracting portfolio and along the way weve created valuable partnerships by demonstrating a commitment to honesty professionalism and quality work.
Here at CGS we value honesty through hard work and selfawareness professionalism in all we do and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore we offer a comprehensive benefits package.
Health Dental and Vision
Life Insurance
401k
Flexible Spending Account (Health Dependent Care and Commuter)
Paid Time Off and Observance of State/Federal Holidays
Contact Government Services LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Join our team and become part of meaningful government innovation!
Explore additional job opportunities with CGS on our Job Board:
For more information about CGS please visit: or contact:
$75965 $109728 a year
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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