Account Manager
Account Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
JOB TITLE: Account Manager
LOCATION: Heathrow Airport
CONTRACT: Permanent
HOURS: 40 hours per week
SALARY: Competitive
If you require any additional support or adjustments during the recruitment process please dont hesitate to contact our Recruitment Department at. Were here to help!
ROLE OVERVIEW AND PURPOSE
We are looking for a dynamic and resultsdriven Account Manager to join our team for one of our prestigious partner airlines. As an Account Manager you will be responsible for building and maintaining strong relationships with our client you will work in collaboration to fully understand their product to ensure we meet their expectations. You will be the main point of contact for our client communicating daily with them and your team and other internal colleagues to deliver exceptional service within budgets set.
KEY RESPONSIBILITIES
Acquire a thorough understanding of key customer needs and requirements
Expand the relationships with by continuously proposing solutions that meet their objectives
Ensure the correct products and services are delivered to customers in a timely manner
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Assist the operations team in meeting monthly SLAs Driving Quality Safety Performance and OnTime Delivery.
Manage daytoday client communication and ongoing relationships
Manage and coach the teams to deliver a highquality service
Examine and investigate operational reports & complaints and address them.
Examine react and respond to reports on health and safety.
Investigate poor performance which has created delays and quality concerns.
Drive ongoing improvement in service delivery. Methodology equipment and Standard Operating Procedures.
Attend weekly monthly and quarterly meetings with clients.
Drive and Promote innovation throughout the operation.
Ordering supplies and equipment for operations.
Liaise with the laundry provider to guarantee adequate supply.
Ensure that teams follow airport and airline requirements.
Conduct quality audits
Attend daily operational calls with the client.
Prepare and present accurate and timely financial reports to internal and external stakeholders.
Collaborate with clients to ensure accurate and timely billing and resolve any billing discrepancies.
Maintain strong relationships with clients and internal stakeholders.
REQUIRED SKILLS AND EXPERIENCE
Strong analytical and problemsolving skills
Proficiency in reporting tools
Excellent communication and interpersonal skills
Attention to detail and accuracy.
Ability to work independently and in a team environment.
Strong organizational and time management skills
Proficiency in MS Office applications particularly Excel
Prior experience in an account manager within the Aviation Industry is desirable.
Benefits
Were proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UKbased GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work our innovative employee app where you can find:
- Perks: discounts gift cards cashback and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABMs benefits visit our careers page
ABOUT US
ABM is one of the worlds largest providers of integrated facility services. A driving force for a cleaner healthier and more sustainable world ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning engineering parking electrical & lighting energy solutions HVAC & mechanical security and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries from commercial office buildings to schools airports hospitals data centres manufacturing plants and distribution centres entertainment venues and more. In the UK were proud to service icon sites across the country with more than 10000 team members. For more information visit www.abm.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age disability gender reassignment sex marriage and civil partnership status pregnancy and maternity status race religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Required Experience:
Manager
Employment Type
Full-Time
