Documentation Specialist

DISA Global Solutions is an industryleading safety and compliance solutions provider with customers across the Globe since 1986 and more than 1200 Team members across more than 30 locations. When you join the DISA Team you join an industry leader that more than 30 of fortune 500 companies use. With a rich history of IT innovation we have more than 55000 customers and complete more than 10 million orders each year.

DISA is proud to be a Top Workplaces award winner across multiple locations in 2023. We offer competitive pay a robust benefits package and an exciting place to work. We have a collaborative and teamoriented culture with numerous opportunities for career advancement. We host monthly appreciation events and our internal learning and development team provides the resources for employees to engage in continuing education and training.

Position Summary: This position provides support essential to the MRO division through completing follow up and review of donor information provided in relation to positive drug testing results. The position also plays a critical role in fostering a culture that strives to provide excellence in service to clients through maintaining strict confidentiality as well as prompt responsiveness and helpful courteous interactions.

Essential Functions and Responsibilities:

• Monitor queue to follow up on MRO requests for documentation from donors needed to determine final test result type.

• Contact donors physician dentist pharmacist emergency room or other health care professional to verify prescriptions medications recently administered or request approved release of medical records.

• Monitors status answers calls returns messages and follows up diligently until all information is secured and documentation is complete.

• Enter documentation into MRO computer system promptly and updates queue to verify results have been completed.

• Alert MRO of unusual findings and discrepancies to address potential concerns.

• Determine if medication and/or information provided matches MRO request.

• Develop ability to evaluate if medication and/or information provided is metabolically correct as a potential explanation for a positive test result

• Releases verified negative test results and defer tests that remain positive to MRO

• Remain familiar with Medical Procedures drug testing processes and drug classes

• Maintain strict confidentiality a positive and professional demeanor while interacting with clients and business partners so as to always promote companys standards of excellence in service.

• Performs other related duties as assigned.

Key Skills & Experience:

• High School Diploma or GED required Associates Degree preferred.

• 2 years of related MRO experience medical or pharmacy preferred.

• Intermediate skill level in Microsoft Office Suite

• Exceptional writing editing and proofreading skills with an eye for detail.

• Strong verbal and written communication skills as demonstrated through phone presence and email quality ability to identify and quickly escalate issues.

• Must show initiative and be reliable to work with some independence once trained.

• Detail oriented organized and the ability to problem solve.

Training Schedule: Monday Friday 9:00 am 5:30 pm EST

Work Schedule: Monday Friday 10:00 am 6:30 pm EST

Physical Requirements:

Must speak read and write in English. Required to talk listen walk sit stand use hands handle or feel objects tools or controls; reach with hands and arms.

The pay range for this position is listed below. Your actual pay rate will vary based on: Geography SkillSet and applicable Local and State Pay Practices. Any questions please contact our DISA Recruiting Team at

EOE/M/F/Vet/Disability

The pay range for this position is listed below. Your actual pay rate will vary based on: Geography SkillSet and applicable Local and State Pay Practices. Any questions please contact our DISA Recruiting Team at

Job Pay Range

EOE/M/F/Vet/Disability