Commercial Lines Operations Associate
Commercial Lines Operations Associate
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Job Description
At Arbella were focused on people. We work hard to attract and retain the best. That means providing a great work environment encouraging work/life balance offering flexible work arrangements and competitive industryleading salaries and benefits packages. We invest in our employees and encourage them to grow so that we too can grow as a company.
Other perks include:
Onsite gym and fitness classes and oneonone personal training
Onsite nurse nutritional counseling and mental health resources
Fullservice cafeterias
Free shuttle service to Quincy Adams T Station
Tuition assistance programs
Opportunities to get involved: Arbella Activities Committee Diversity and Inclusion
Council and more
A company committed to community: volunteer opportunities employeeled
community efforts and the Arbella Insurance Foundation
Robust training mentorship and professional/personal development programs
Colleagues who genuinely care about each other
Arbella is committed to building a workplace thats diverse inclusive and equitable for everyone. Weve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
Its no wonder our employees have voted Arbella one of the Boston Business Journals Best Places to Work every year since 2009!
The Arbella Operations Associate understands our overall business objectives and provides our underwriting department and agents with exceptional quality work consistent with Arbellas brand. A successful Operations Associate builds relationships with our internal customers and gains satisfaction producing top quality work. The Arbella Operations Associate is responsible for timely and accurate processing of commercial insurance policy transactions within a single line of business and helps the organization by providing the best in class service to our internal and external customers. We offer an exceptional onboarding program with training a mentor and outstanding career growth opportunities.
Key Responsibilities
Demonstrate stellar customer service to both internal and external customers
Collaborate positively and effectively with team department and business partners such as Underwriting Research and Development and Customer Service
Apprise Team Manager of assigned workload issues and escalated situations. Ability to recognize and escalate problems to Team Manager or to problem resolution expert
Communicate with various internal departments to complete daily work as required
Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority
Able to shift priorities as needed
Demonstrate functional and technical skills required to complete assigned tasks which include processing new business and renewal policies as well as endorsements
Pursue work independently under general supervision
Manage assigned work efficiently to ensure timely completion
Requirements
General working knowledge of MS Office
Flexible and adaptable when faced with change
Ability to multi task
Strong organizational skills and attention to detail
Quick learner able to navigate multiple systems and products
Works well individually as well as a team
Sound customer service communication and collaboration skills.
Able to work in a fast paced environment with a strong attention to detail.
This career opportunity is $23.00 per hour or more depending on skills and work experience. We value worklife balance so our work schedule is 36.25 hours per week. All Arbella employees are eligible for a profit share bonus program exceptional benefit and wellness programs career development flexible schedules and much more! Check out some of the amazing benefits and programs we offer to all employees.
Full time schedules are available with a hybrid work arrangement. Arbella offers work from home flexibility up to 2 days per week once the employee is fully trained and performing successfully. Apply today!
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Required Experience:
IC
Employment Type
Full-Time
