Service Desk Engineers
Service Desk Engineers
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Job Description
Technical Support and EndUser Administration 100
1. Providefirst level Service Desk support to Internal employees.
2. Providesphone support for end user problems and requests.
3. Diagnose hardware software and business application issues.
4. Usesappropriate problem recognition research isolation and resolution steps.
5. Performcomputer hardware and software related repairs.
6. Performwireless device troubleshooting.
7. Keeps detailed record of customer conversationand troubleshooting steps to resolve an issue.
8. Providessupport for facility remote facility and homebased users to globalemployees.
9. Monitorsand responds to ticketing system assignments.
11. Escalates both enduser and IT infrastructureissues when needed notifying appropriate IT resources and Service Deskleadership.
12. Basic user support for network accountscomputer accounts and business application accounts.
13. Createsand maintains standard operating procedures and knowledge base articles.
14. Participates in oncallrotation of Service Desk after hours/weekend support for urgent and escalatedissues.
Employment Type
Full-Time
