Field Applications Scientist
Field Applications Scientist
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Job Description
Work Schedule
Standard (MonFri)Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards Laboratory Setting Office Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc. Various outside weather conditionsJob Description
We are looking for a Field Application Scientist to support customers inperson at their lab and by remote support phone and email serving as a trusted advisor. In doing so we aim to increase customer satisfaction and build loyalty and chip into the overall success of the business.
Deliver onsite and remote scientific application support & training support to our customers on all our BID products including but not limited to Flow Cytometers Optical Microscopy Platforms Flow Sorters Microplate Readers & Washers Sample Preparation instruments Protein & Nucleic Acid Detection systems & Multiplexing systems and associated reagents for the same.
Perform customer facing presentations & product demonstrations at customer or inhouse sites
Diagnose & resolve product performance problems and customer queries/complaints
Work with sales representatives on sales calls to give technical and applications assistance in response to customer inquiries
Assist the regional sales team in the development of accounts by giving technical seminars and presentations that promote the use of our products
Maintain uptodate technical expertise and indepth knowledge of our product portfolio and scientific developments in associated subjects
Build trust with our customers and excel in customer service
Education
PhD or masters degree in Life Sciences Biotechnology or associated field (PhD preferred)
Experience
More than 5 years wet lab experience in requested technologies
Experience in presenting technical materials in written and verbal form
Knowledge Skills Abilities
Good knowledge on Immunology Cell Analysis Cell culture Protein Analysis and the use of antibodies
Experience in handling Thermo Fisher Scientific instruments such as CellInsight Platforms EVOS Imaging systems Varioskan Attune etc (or similar ones from other manufacturers).
Customerfacing experience with the emotional intelligence to understand customer concerns
Able to connect with and support people optimally with varying levels of technical knowledge and expertise
Exceptional problemsolving skills and ability to work independently as well as in a team
Good digital literacy and have an interest for groundbreaking technology
Willingness to travel extensively (up to 70 locally as well as nationally
Proficient in English and local language
Employment Type
Full-Time
