Client Manager
Client Manager
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Job Description
Location: Edinburgh or Bristol (Hybrid)
In this position youll be based in the Edinburgh or Bristol office for a minimum of three days a week with the flexibility to work from home for some of your working week. Find out more about our flexible work culture atcomputershare/flex.
We give you a world of potential
We are looking for a selfmotivated and results driven individual to become a Client Manager within one of the core business areas in UK Registry to be a trusted advisor providing proactive account management to our clients.This requires individuals who are client focussed with a proven ability to deliver solutions and maintain high standards of quality at all times. The role is Edinburgh or Bristol basedwith the flexibility offered to work on a hybrid basis and with some travel required.
A role you will love
The Client Manager serves as the dedicated contact point for clients responsible for the proactive development of client accounts through effective communication and liaison between Computershare and its clients.This role sits within our Issuer Client Service Teams who are responsible for supporting our clients and their shareholders.
This includes building and retaining strong relationships with clients and supporting them in understanding the industry and the range of products and services that Computershare offers. In addition the Team support payments of dividends and interest to shareholders management of company events such as AGMs and Corporate Actions including takeovers mergers market listings and capital raisings.
What key accountabilities you will have in the role
- Manage and develop the relationship with clients through effective communication and executed client development strategies (Account Management / Planning)
- Act as dedicated point of contact for individual clients managing client relationships in line with client agreement
- Ensure high levels of customer satisfaction and loyalty (Client Satisfaction Assessments)
- Identify opportunities to crosssell and upsell implementing effective action plans
- Find opportunities for improved profitability and implement effective action plans (via Cost Management)
- Maintain up to date product and industry knowledge to ensure that clients can benefit from insight
- Be involved with contract negotiations including fee reviews in line with Computershare policy
- Ensure key client events (e.g. AGMs GMs) are conducted according to terms of contract and Service Level Agreements
- Project manage the operational implementation of services and/or products within agreed timescales budgets and risk assessment action
- Operate in accordance with agreed policies and procedures
- Actively involved in setting and delivering to budget including prompt and accurate invoicing effective management of bad debt management of internal costs
- Ensure internal systems are used effectively updating and maintaining client information
- Review and action any service failures to prevent recurrence
- Conduct regular service review meetings with clients
- Engage with clients on industry matters and encourage participation in external industry events
What skills and experience will you bring to the role
- Were looking for a well experienced customer service professional ideally from a similar background or within Financial Services.
- Account Managementand planning experience
- Detailed understanding of product offering
- Good understanding of Service Level Agreements
- Numeracy and forecasting skills (including Transfer Pricing)
- Project Management skills
- An outstanding customer focused mindset
- People management
- Desire to provide a quality service
- Problem solving
- Ability to use initiative to drive results
- Excellent communication skills
- Prior industry Knowledge
- Commercial skills (e.g. forecasting and P&L management)
Rewards designed for you
- Flexible work to help you find the best balance between work and lifestyle.
- Health and wellbeingrewards that can be tailored to support you and your family.
- Invest in our businessby setting aside salary to purchase shares in our company and youll receive a company contribution as well.
- Extra rewardsranging from an incentive planrecognition awards and team get togethers to helping you invest in your future.
- And more. Ours is a welcoming and closeknit community with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computersharecomputershare/careershandbook.
#LIKT1 #LIHybrid
Required Experience:
Manager
Employment Type
Full-Time
