Senior Technical Writer Amazon Application Recovery Controller ARC

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Can you document and explain complex information clearly and concisely Are you interested in being part of shaping the future of technical writing in an AIenhanced workplace AWS Technical Content Experience (TCX) is looking for a technical writer to join the Amazon Application Recovery Controller (ARC) team.

Amazon ARC supports customers in preparing for and completing quick safe recovery from disruptive events for applications running on AWS. By deeply understanding customer needs and innovating to provide efficient highlyreliable services ARC helps to make sure that customer business applications continue to seamlessly serve clients even during a disaster event. Amazon ARC is deeply committed to being a leader in the resilience space and a key factor in meeting its goals is to provide outstanding documentation to support customers that use the service. Technical documentation plays a vital role in clearly describing ARC technologies and solutions so that customers quickly grasp concepts and capabilities in the service and gain the confidence to get started.

Ideally you thrive in a highly collaborative analytical and fastpaced environment and are comfortable interacting with highly technical software and networking development teams. You have both a technical background and a demonstrated ability to deliver highquality technical documentation. You have the ability to dive deep with a willingness to learn what you dont know. You have a strong interest in exploring emerging AI technologies to improve content development efficiency. You will be part of a customerobsessed dynamic team of talented geographically distributed highly technical professionals on a mission to help customers build solutions with AWS services.

Successful past delivery of developeroriented technical documentation for a programming platform is required. You must have experience writing documentation for APIs SDKs components and tools. Your documentation will be used both by technical and nontechnical internal stakeholders and external 3rd parties who build and manage security deployments in the Amazon Web Services platform.

Join us on our journey to provide highquality technical content to our customers!

Code:

Key job responsibilities
* Author and deliver highquality conceptual and procedural content API reference documentation and code examples
* Develop negotiate and drive content strategy in alignment with product strategy and Amazon content guidelines
* Work with customer feedback use website and content engagement data and direct your analysis and insights into improving content performance and strategy
* Advocate for optimal customer experiences dive deep to develop domain expertise and function as the first customer for your products
* Work with other writers to improve how we write hire and develop talent and identify and drive opportunities to boost team efficiency.

A day in the life
Our team puts a high value on worklife balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here which is why we arent focused on how many hours you spend at work or online. Instead were happy to offer a flexible schedule so you can have a more productive and wellbalanced lifeboth in and outside of work.

About the team
The AWS Documentation team writes and provides support for a diverse technical audience such as developers DevOps professionals IT professionals and technical program managers. On behalf of our customers we innovate we research we learn and we experiment. We collaborate with product managers to understand our customers needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another and we celebrate and support the career progression of our team members.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.



* Degree or certification in a relevant technical field or equivalent experience
* A minimum of 5 years in a technical writing or lead writing role
* Proven experience designing and delivering developeroriented documentation
* Passion for learning new tools programming languages and techniques
* Experienced using multiple documentation tools to develop base templates manipulate output styles and troubleshoot publication issues.
* Experience with XMLbased publishing systems
* Experience with API documentation
* Experience working directly with development teams and producing content for a technical audience such as Software Engineers System Administrators or IT professionals.
* Demonstrated strong initiative for selfdirected learning and problem solving in a highly technical environment
* Previous experience working in an agile environment
* Strong interpersonal skills
* Strong written and verbal communication skills including grammar skills

* A thorough understanding of the software development lifecycle (SDLC)
* Experience with cloud services and understanding of cloud computing including cloud storage technologies
* Experience using and following a style guide
* Experience using content publishing tools to write format manage and publish technical content on the web
* Passion to thrive in a fastpaced everchanging environment
* A proactive and openminded attitude to resolving problems and delivering results
* Strong attention to detail

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $96900/year in our lowest geographic market up to $195800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.