Hub Manager

Enterprise and Supplier Development Program

South Africa July 2023

Role Title: Hub Manager

Reports to: Program Director

Grade: 9

Location: Rustenburg

Travel: Regular travel within the target geography and to Johannesburg will be required.

Company Background

TechnoServe (www.technoserve) is a nonprofit economic development organization with sustained commitment to its 50year old founding mission to work with enterprising men and women in the developing world to build competitive farms businesses and industries. We are business development specialists assisting farmers and other entrepreneurs in 29 countries increasing their access to information capital and markets. The increased income our clients derive enhances resilience and prosperity for their families and communities.

In 2021 TechnoServes work helped improve 2.3 million lives increasing the revenues of 407000 farms businesses and employees by $250 million. Each of our interventions increases the impact on women who represented 41 of beneficiaries globally in 2021. Our commitment to sustainable impact earned us the designation of the #1 nonprofit fighting poverty in 2019 by ImpactMatters the independent charity ratings agency.

In South Africa we supported 779 beneficiaries in 2021 to gain $249 million (R396m) in increased revenue and wages as a result of our work. A large proportion of the beneficiaries were SMMEs and 43 of those with increased revenue who are women or womenowned businesses.

Program Background

TechnoServe has been competitively selected by a large South African corporate partner to deliver Enterprise and Supplier Development program in South Africa. The initiative offers the opportunity to deliver transformative economic change in South Africa by supporting local enterprises to grow their businesses to the next level. The initiative will look to drive broader development across the mining agricultural tourism and retail sectors to support local economic development. Once fully scaled the initiative aims to support 10000 jobs across 15 locations in South Africa. This will be a global flagship initiative in proving the impact of shared value initiatives: namely how business can make investments that both deliver value to shareholders and deliver meaningful impact to individuals and communities in their areas of operation.

TechnoServe will deliver the Enterprise and Supplier Development initiative through a network of hubs operating under the brand name of the corporate partner.

The hub will operate in and around Rustenburg. TechnoServe will employ a team of 7 staff to operate on the hubs. The hubs will deliver business acceleration services (training mentorship business development access to finance linkages to market opportunities etc. to eligible entrepreneurs through two program pillars Enterprise and Supplier Development.

DUTIES & RESPONSIBILITIES

Program delivery and quality assurance

• Overall responsibility for operating the hub and daytoday oversight of program operations
• Creating and managing a work plan and coordinating all activities related to the programs startup including the convening and selection of participants delivery of training consulting and business financing for participating entrepreneurs
• Defining and implementing the programs outreach and promotional strategy
• Coordinating demandside interventions to identify opportunities for participants and creating linkages
• Meeting hublevel targets agreed with the TechnoServe Program Director
• Strategic oversight of 2 project components: Supplier Development and Enterprise Development.

Meeting hublevel targets agreed with the TechnoServe Program Director

Provide oversight to ensuring demand pipeline is matched to local suppliers prior to launch of a wave

Team management

• Managing and developing a 7 person team

• Direct supervision of 4 Business Advisors 1 Administrator and 1 receptionist.
• Performance management of direct reports

Perform regular staff performance check ins and use them to inform professional development plans. Key KPI: weekly meetings with each direct report weekly staff meetings monthly biannual and annual performance review meetings

Stakeholder engagement and partnerships

• Primary responsibility for managing the relationship with the staff at the corporate partners local operation; conduct regular meetings with key counterparts
• Developing relevant pro bono mentorship program for suppliers within the SD program
• Primary responsibility for engaging with a financial partner on the performance of entrepreneurs from hub prior to during and after financing
• Primary responsibility for identifying and engaging with local partners and subcontractors
• Primary responsibility for engaging with local government and tribal authorities

Primary responsibility for leading working committee meetings with Rustenburg stakeholders. Key KPI: One working committee meeting conducted per quarter

Primary responsibility for engaging with social performance to participate in community forums. (Key KPI: attend 1 community/business forum per month and report key issues to Program Director)

Integrate the hub Social Performance Inclusive Procurement and Supply Chain

Financial management

• Managing the hubs overall finances and financial systems
• Ensuring expenditures and cost per job supported are within the allowable budget
• Managing procurement for the hub and ensuring it is in line with TechnoServes procurement policies

Primary responsibility for developing and managing the Rustenburg hub budget. Key KPI: maintain <10 variance

Monitoring and evaluation

• Coordinating the programs monitoring and evaluation system including data analysis for the continuous improvement of the program
• Representing and reporting on the project internally and to donors and project partners

Meeting quarterly compliance targets with Program Director. Key KPI: quarterly check of BMS system to ensure compliance documents are up to date

Manage the hubs Supplier Development Program

• Recruit train and mentor the suppliers
• Access suppliers to markets
• Access suppliers to funding

Performing other duties that are assigned from time to time by the supervisor

Required Qualifications and Experience:

• Bachelors degree plus 7 years experience or Masters degree plus 5 years experience in business administration economics marketing development or a related discipline
• Experience working in SME development
• Previous exposure to Supplier Development work within the mining sector or other sectors is strongly preferred
• Excellent oral and written communication skills (in English and local languages)
• Strong organizational and managerial skills
• Knowledge of the South Africa economic social and development context at provincial level strongly preferred
• Outstanding interpersonal and communications skills in a multicultural environment
• The ability to work independently adhere to strict deadlines and function effectively as a member of a global team
• Current / past work / living in target geography (province) preferred
• Strong commitment and dedication to economic development
• Longterm commitment to the project
• Valid driving license

Responsibilities requirements and application deadline for each role can be found at www.TechnoServe.

How to Apply

• Qualified and interested applicants should apply via the link on or before 07 July 2023. Please identify the position for which you are applying in the subject line. Only applicants meeting minimum qualifications will be considered or contacted. Applications will be considered as received. No phone calls please.

Required Experience:

Manager