Customer Support Specialist - RL
Customer Support Specialist - RL
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Job Description
We understand that the world we want tomorrow starts with how we do business today and thats why were inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each others growth and development. Our culture is centered on our guiding philosophy The Five Principles: Quality Responsibility Mutuality Efficiency and Freedom. Today Antech is driving the future of pet health as part of MarsScience & Diagnostics a familyowned company focused on veterinary care.
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps select the Jobs Hub app then click the magnifying glass to Browse Jobs.
Work Shift: Requires Saturday shift and some Holidays
Work Type: OnSite. This is an OnSite role based out of our Location in Loveland Colorado OR Fountain Valley CA.
The Target Pay for this position is $21.00$25.00 an hour. At Antech pay decisions are determined usingfactors such as relevant jobrelated skills experience education training and budget.
Job Purpose/Overview
The Customer Support Specialist delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. They are responsible for managing and servicing incoming customer calls with a customerforward approach and a high level of empathy. This position requires a professional with strong relationship building and communication skills. The Customer Support Specialist accurately enters orders and is knowledgeable about Antech products and programs.
Essential Duties and Responsibilities
Provides superior customer service and remains solution driven with all customers and/or customer concerns.
Provide phone coverage within the queue
Handles customer issues as needed to ensure quality customer service.
Effectively uses multiple software systems to service accounts. This includes but is not limited to Customer Relationship Management (CRM) Software Enterprise Resource Planning (ERP) Software and Microsoft Suite.
Demonstrates proficiency in all products and is seen as a knowledgeable resource in all product categories.
Investigates customer issues and finds appropriate solutions.
Takes incoming calls and places orders for supplies or consumables or handles inquiries as requested.
Manages appropriate distributor relationships and other partnerships.
Updates data in Salesforce and sets up new accounts.
Communicates potential sales opportunities via leads to appropriate teams.
Other duties as assigned.
Education and Experience
High school diploma .
Associates degree in business or veterinary related field or equivalent related experience preferred.
Minimum of 2 years experience in call center environment is preferred.
Working knowledge of veterinarian medical information technology (IT) and/or clinical diagnostic environment preferred.
Knowledge Skills and Abilities
Excellent customer service skills including patience ability to listen and ability to provide a positive experience with all interactions.
Strong organizational skills and attention to detail.
Demonstrated ability to approach problems and find appropriate solutions.
Ability to work effectively in a team environment.
Ability to adapt and be flexible in a variety of situations.
Displays strong oral and written communication especially over the telephone with both internally and externally customers.
Accurate and efficient data entry skills.
Intermediate ability with Microsoft Office Suite Internet Software and Email .
Intermediate ability with Salesforce or similar CRM (Customer Relationship Management) preferred.
Ability to maintain quality assurance metrics for queue as determined by Customer Support Leadership and the Support Enablement Team.
Working Conditions
The associate is regularly required to apply manual dexterity including hand/wrist flexibility for computer keyboarding. The associate frequently is required to sit for extended periods of time stand walk and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop bend kneel or crouch. The associate must occasionally lift and/or move up to 15 pounds.
The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer spreadsheets data base management email video conferencing and the Internet. The associate is frequently required to use a calculator; fax copy machine and phone system. The associate must occasionally use media equipment such as an overhead projector PowerPoint and Microsoft Teams. Environment where pets are present
About Antech
Antech is a leader in veterinary diagnostics driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90 reference laboratories around the globe; inhouse diagnostic laboratory instruments and consumables including rapid assay diagnostic products and digital cytology services; local and cloudbased data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and boardcertified specialist support services.
Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health wellness and financial needs of our associates.
All Fulltime associates are eligible for the following benefits and more:
Paid Time Off & Holidays
Medical Dental Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts
We are proud to be an Equal Opportunity Employer Veterans / Disabled. For a complete EEO statement please see our Career page at Antech Careers.
Note to Search Firms/Agencies
Antech Diagnostics Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is positionspecific. Any resumes curriculum vitae and other unsolicited assistance from search firms that do not have a written search agreement or positionspecific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
