Platform IT Specialist - West Platform
Platform IT Specialist - West Platform
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$ 75000 - 95000
1 Vacancy
Job Description
Job Description
Job Title: Platform IT Specialist West Platform
Department: Information Technology
Location: Hybrid (San Jose CA)
About Acrisure
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters including Insurance Reinsurance Cyber Services Mortgage Origination and more.
Acrisure employs over 17000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation client centricity and an indomitable will to win.
Job Summary:
The Platform IT Specialist reports to the Platform IT Manager and is part of the Platform Support Team. Primary responsibilities include maintaining platform specific knowledge actively supporting platform projects supporting the IT Service Desk team with ticket escalations triage and overflow. Will also support the onboarding process and working onsite at office locations to support facilities/hardware and end users.
This role will act as an IT subject matter expert within the platform so it is important that they understand the business processes applications and priorities. Relationships will also need to be established with other key process owners such as the Enterprise Applications platform team platform HR and businessrelated people managers.
What is a Platform A platform is the combination of multiple partners into one larger operation. The west region consists of three platforms Northwest West and Southwest. The West platform consists of over 75 partners and over 850 users.
Responsibilities:
Respond to customer issues via phone email chat and within ticketing system.
Maintain communication and status of trouble tickets submitted by clients from initial communications to continued followups.
Ability to communicate technical details to clients of diverse technical background.
Provide documentation based on customer interaction within the ticketing system.
Contribute to a growing knowledge base.
Deploy Troubleshoot repair maintain install and manage desktop laptop and mobile computing devices.
Troubleshoot test and modify computer software.
Basic troubleshooting of local and widearea networks phone system and servers.
Escalate issues that are of higher difficulty to the next tier of support.
Support IT projects that require interaction with customers as needed.
Educate customers on technical topics and Acrisure systems.
Workstation replacement efforts.
Regular review of local infrastructure items.
Onsite visits to partners.
Move of infrastructure from site to site.
Local inventory and asset management.
Responsible for new employee technology deployment.
Maintain IT vendors leveraged at the platform.
Printer administration.
A/V Conference Room administration.
This description is not meant to be allinclusive and may be modified from time to time at the discretion of management.
Requirements:
Strong understanding of Windows desktop operating systems.
Familiarity with Active Directory Azure Active Directory Microsoft Server operating systems all supported Microsoft Office versions Exchange Servers and Exchange Online.
Familiarity with M365.
Familiarity with Apple desktop operating systems.
Experience with managing Android and IOS devices specifically with setting up and maintaining email access.
Demonstrate an understanding of layer 1 2 and 3 networking concepts as well as VPN.
Strong customer service skills and experience delivering excellent customer experiences.
Must be analytical organized and detail oriented with good verbal and written communications skills.
Must have a high level of problemsolving skills.
A positive teamoriented attitude is necessary to deal with a large variety of personalities.
Able to travel regularly both driving day trips and longer overnight travel.
Knowledge of the insurance agency business or able to quickly learn.
Proactive selfstarter and able to selfmanage.
Education/Experience:
Associate degree or the recognized equivalent in education and experience. Bachelors degree preferred.
Minimum three years of experience in MIS systems or information technology field required.
Microsoft and M365 certifications desired.
Benefits & Perks:
Competitive Compensation
Industry Leading Healthcare
Savings and Investments
Charitable Giving Programs
Offering hybrid work option
Opportunities for Growth
Parental Leave
Generous time away
Pay Details:
Annual Salary: $75000 $95000Acrisure is committed to employing a diverse workforce. All applicants will be considered foremploymentwithout attention to race color religion age sex sexual orientation gender identity national origin veteran or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure/privacy/caapplicant.
Acrisure is equally committed to supporting social issues. In 2021 the Company cofounded Evolution Advisors a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minorityowned enterprises. In its home of Grand Rapids Acrisure provided $15 million to create the Acrisure Center for Innovation in Childrens Health at Helen DeVos Childrens Hospital.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisures property and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisures Human Resources Talent Department.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
