Job Opportunities Claims Investigator - Desk based 9149
Job Opportunities Claims Investigator - Desk based 9149
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Job Description
Job ID:9149
Working Business Language: English.This role is considered a headoffice role and will be required to communicate with internal and external stakeholders across Canada where the primary business language for this role is English. As such the successful candidate must be fully proficient in English.
Salary: At Wawanesa salary is only one component of a holistic comprehensive and competitive offering that we provide to our employees. In addition to salary fulltime and parttime permanent employees are eligible for an annual bonus plan leave of absence topup programs and provided with generous vacation time personal days premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors including but not limited to: your work location local labour market conditions external market salary data internal pay equity and the knowledge skills experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $60000 $80000. Candidates with salary expectations outside of the range are still encouraged to apply.
About Us
At Wawanesa were proud to offer a hybrid work environment that offers flexibility to our employees in balancing inoffice 2 days per week OR 15 hours per week in a Wawanesa office) and remote work.You may work from any of the following locations: Winnipeg MB; Wawanesa MB;Vancouver BC; Calgary AB; Edmonton AB; Lethbridge AB; Toronto ON; Kitchener ON; Thunder Bay ON; Ottawa ON; Montreal QC; Moncton NB; Dartmouth; NS
The Wawanesa Mutual Insurance Company (Wawanesa Mutual) founded in 1896 is one of Canadas largest mutual insurers with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual with its National Headquarters in Winnipeg is the parent company of Wawanesa Life which provides life insurance products and services throughout Canada and Western Financial Group which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada and we are home to more than 3600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities donating more than $3.5 million annually to charitable organizations including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.
We are currently looking for dedicated driven and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
Reporting to the Supervisor Claims Special Investigation Unit the Claims Investigator Desk based contributes to Wawanesas goal of delivering an exceptional and consistent claims service experience through the thorough detailed specialized investigation of referred files and to fraud prevention initiatives.
Job Responsibilities
- Evaluate potential fraud indicators on referred claims and develop investigation plans including analyzing data to identify potential patterns and inconsistencies
- Utilize advanced investigative tools and technologies leverage specialized software and tools for fraud detection and investigation
- Ensure proper documentation and management of investigation data and evidence
- Conduct investigations in accordance with company policies procedures and best practices by collecting and analyzing all relevant evidence including conducting virtual and in person statements with key parties
- Compose thorough and accurate investigation reports and provide ongoing updates on the status of investigations to claims teams in a timely respectful and collaborative manner
- Maintain accurate claims system records based on company standards and policies
- Develop and maintain strong business relationships with law enforcement investigative organizations and other key stakeholders
- Attend court proceedings if required to testify to support investigative findings
- Remain up to date on fraud trends and best investigative tactics to continuously improve effectiveness
- Collaborate with internal departments by working closely with Underwriting Legal and other Departments to ensure a holistic approach to fraud prevention
- Serve as a resource and provide training and consultation on fraud detection prevention and investigations
- Comply with all relevant legal and regulatory requirements
Qualifications
- 3 years of Auto Property or Casualty claims experience
- Previous Insurance Investigative experience or Adjusting Experience an asset
- Previous OSINT Investigative experience an asset
- Postsecondary education and/or completed CIP or equivalent property and casualty insurance industry designation
- Ability to make excellent and well justified decisions in complex and highpressure situations
- Excellent interpersonal and communication skills with the ability to work as part of a diverse team and to respectfully and effectively communicate with members law enforcement and other key stakeholders
- Excellent investigative and analytical skills including demonstrated proficiency in analyzing and using data effectively to enhance operational outcomes
- Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced changing environment
- Bilingual in English and French is an asset
Wawanesa is proud to be one of Manitobas Top Employers a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!
Diversity Equity Inclusion& Belonging
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individuals protected status: race/ethnicity colour religion creed sex or gender sexual orientation gender identity or expression family or marital status pregnancy/childbirth or related conditions national origin disability military or veteran status or any other protected status. Disability or medicalrelated accommodations are available upon request throughout all aspects of the recruitment and selection process. Candidates requiring reasonable accommodations may contact in confidence .
If you are interested in this exciting challenging position with Wawanesa apply today with your Resume.
All Wawanesa job applicants are subject to Wawanesas .
Employment Type
Full Time
