PRN Manager Customer Content Services
PRN Manager Customer Content Services
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Salary Not Disclosed
1 Vacancy
Job Description
Manager CCS
The manager in the Cision CX Customer Content Services (PRN) department is responsible for driving high performance of a team dedicated to providing the very best customer service focused on accuracy revenue generation at the point of sale and client retention/satisfaction. The manager is charged with growth and development of all direct reports and helps create and evolve strategy for the Cision CX department. The manager handles complex specialist and Team Lead escalations especially focused on Enterprise sales territories; will handle complex troubleshooting and content reviews; and handles client follow up in partnership with their specialists and Team Lead especially focused on the Enterprise client base.
Job Responsibilities Include:
Onboard toplevel clients
Handle toplevel client escalation issues
Host Content Workshops (best practices IR strategy sessions)
Work cohesively with our Sales colleagues on client retention efforts
Focus on career and professional growth among all specialists (new hires and senior staff)
Ability to manage up or manage out staff to maintain toplevel staff and customer experience
Followup training (on the job experiences)
Manage influence and display corporate values
Required Experience:
Manager
Employment Type
Gig
