Customer Service Agent Care Coordinator

At Air Liquide Home Healthcare Canada we believe in patientcentered care and innovation. Were on a mission to help transform healthcare for the better. From advancing and digitizing our tools products and systems to forging meaningful relationships with our patients.

Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests treatments and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health wellness and collaborative medicine.

Ready to be part of this global family of companies making a difference in the quality of life for patients around the world

How will you CONTRIBUTE and GROW

• Answering large volume of calls in a timely manner

• Identify customer needs clarify information research issues and provide resolutions

• Creates and updates customer electronic files for Customer Management and scheduling systems

• Maintains integrity of client file information by electronically documenting both written and verbal correspondence

• Build and maintain professional relationships with clients referral sources hospitals funding agencies and internal customers

• Responds to Sleep health and Oxygen customer service inquiries providing appropriate solutions

• Handling customer complaints; receiving and reporting incidents in the electronic systems

• Troubleshooting Sleep Apnea and Oxygen equipment malfunction calls and where necessary escalate calls to designate

• Conduct outbound calls as required to complete or update client files

• Performs other Customer Service related activities as required

Are you a MATCH

Heres what you will need

• High School Diploma background or experience in Customer Service/Medical Office

• Google Docs Sheets Gmail applications and Microsoft applications

• Keyboarding Skills 45 wpm)

• Strong experience with data management

• Marketing and Sales skills are an asset

• Bilingual is an asset

Heres why you should join

• Competitive total rewards: Salary bonus flex benefits & pension plan

• Growth opportunities: Upward mobility career progression and tuition reimbursement

• Work/life integration: From standard hours to personal time off we encourage life outside of work

• Inclusive workplace: Bring your whole self to work as you learn and grow

• Meaningful work: Do work that matters

• Awesome team: Teamwork and connection power our business

• Global collaboration: Collaborate near and far by being part of a global leader

• Culture of safety: We weave safety and wellness into all that we do

Additional Information

Air Liquide Healthcare provides equal opportunities for all applicants and is committed to fostering an inclusive and accessible environment. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

Our Differences make our Performance

At Air Liquide we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.