Professional Integration Internship - Omni Contact 99385
Professional Integration Internship - Omni Contact 99385
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1 Vacancy
Job Description
Are you a recent university graduate looking to gain your first professional experience Join our Omni Contact team and embark on an exciting journey in the professional world. This internship offers a unique opportunity to develop your skills gain valuable insights and make meaningful contributions to our projects. If youre eager to learn and grow in a dynamic environment we want to hear from you!
Context:
CocaCola Europacific Partners (CCEP) is offering an exciting oneyear internship opportunity within the Omni Contact Team. The main objective of this internship is to support the establishment and maintenance of a longterm collaboration with an external company providing voice call services. As an intern you will play a key role in setting up tracking and optimizing the collaboration ensuring seamless integration within CCEPs ongoing operations.
Your job will involve:
- Collaboration Setup:
- Assist in initiating and formalizing the collaboration with an external voice call services provider.
- Help set up the required systems and processes to integrate the external service into CCEPs existing frameworks.
- Coordinate communication between internal stakeholders and the external provider to ensure smooth onboarding
- Daily Operations and Followup:
- Monitor daily operations and act as the liaison between the Omni Contact Team and the external provider.
- Ensure timely issue resolution and identify areas for improvement in the service delivery.
- Assist in managing service quality ensuring adherence to agreed standards and KPIs.
- Performance Tracking and Reporting:
- Assist in defining and refining Key Business Indicators (KBIs) to ensure they align with the overall business objectives.
- Support the tracking and analysis of performance metrics (KPIs) to assess the effectiveness of the voice call services.
- Generate regular performance reports for management and stakeholders highlighting key trends successes and areas requiring attention.
- Training and Knowledge Transfer:
- Help develop and maintain training materials to ensure all team members are equipped with the knowledge to work effectively with the external provider and vice versa.
- Provide ongoing support and training to CCEP teams ensuring familiarity with processes and tools.
- Facilitate regular knowledgesharing sessions to enhance crossfunctional collaboration.
- Campaign Objectives Definition:
- Assist in defining campaign objectives related to the voice call services ensuring they align with broader business goals.
- Monitor campaign performance working closely with both the external provider and internal teams to optimize results.
- Help identify new opportunities for improvement and support the implementation of best practices.
- Weekly Routines and Close Followup:
- Establish and support regular routines for reviewing progress identifying challenges and ensuring consistent service delivery.
- Participate in weekly meetings to discuss performance provide updates and plan for upcoming actions.
What We Offer:
The opportunity to work with a leader in the FMCG industry.
Handson experience in the management of external service providers and performance tracking.
A collaborative and dynamic working environment with opportunities for learning and professional growth.
Networking opportunities and exposure to a variety of business functions within CCEP.
Mentorship and support from experienced professionals within the Omni Contact Team
Profile:
- Currently enrolled in a relevant university program (e.g. Business Administration Marketing Communications or similar) or recently graduated.
- Strong communication and interpersonal skills with the ability to build relationships with internal teams and external partners.
- Analytical mindset with experience or interest in performance tracking and reporting.
- Strong organizational skills and attention to detail.
- Familiarity with CRM customer service tools or call center software is a plus.
- Languages: Proficiency in French and/or Dutch and very good knowledge of English (both written and spoken).
- Technical Skills: Advanced Excel and reporting skills.
- Personal Attributes: Ability to work independently and manage multiple tasks in a fastpaced environment.
Please note that we are open to offering paid internships such as CIP/BIS. The intern is expected to remain with the team for a minimum of 6 months.
How to apply
If you are ready to take on this exciting challenge please submit your resume and cover letter through our application portal.
CCEP is committed to creating a diverse environment and is proud to be an equalopportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.
Our recruitment vision
At CCEP we advocate for equal opportunities and welcome candidates from all backgrounds regardless of their ethnic origin gender sexual orientation age religion or disability status. Only skills will be taken into consideration.
We encourage candidates from diverse backgrounds to apply and bring their unique perspectives and experiences to our teams thereby creative valuable richness.
Convinced We eagerly await your application!
We constantly strive to provide a friendly and inclusive recruitment process encouraging candidates to inform us of their specific needs or any necessary adjustments needed to ensure a pleasant and accessible experience for everyone.
For any additional information please feel free to contact our recruitment team: .
Required Experience:
Intern
Employment Type
Intern
