Service Manager
Service Manager
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Job Description
Lead the team of backend field service coordinators technicians freelancers & service franchises.
Daily team work allocation & performance review.
Training coaching & mentorship of field service team for qualitative & quantitative output.
Ensuring timely delivery of services as per company guidelines.
Ensure that field service technicians are properly equipped with necessary tools technology and training.
Oversee the completion of service reports documentation and maintenance records for compliance.
Development of service network for timely delivery of quality services.
Ensuring cost effective service delivery in estimated timelines.
Continuous improvement in service delivery by analysing customer feedback and market trend.
Well versed in new tools and technology to increase operational effectiveness to enhance the customer experience.
Required Skills & Qualifications:
Bachelors degree or diploma in electronics or equivalent experience.
10 years of experience in field service management or a similar technical field.
Proven leadership and team management skills.
Proficiency in Microsoft excel and PowerPoint to manage the reports and presentations.
Strong problemsolving and decisionmaking abilities.
Excellent communication and interpersonal skills.
Proficiency in service management software and tools.
Proven knowledge of service operations customer service and technical support processes.
Strong organizational and multitasking abilities.
Ability to travel to customer sites as needed.
Required Experience:
Manager
Employment Type
Full-Time
