Hotel Operations Coordinator Ships
Hotel Operations Coordinator Ships
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Job Description
Excited to grow your career
We value our talented employees and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you we encourage you to apply!
Our people make all the difference in our success.
About the Department:
The Hotel Operations team is comprised of contract administrators and data specialists located in Berkeley CA and Utrecht Netherlands. Theteamis responsible forreaching agreements with our800 luxury hotel and ship partners which include some of the worlds most remarkable and esteemed accommodations. This team is focused on building relationships with our hotels and ships in a timely manner that yields the best outcome for both the hotel/ship and Backroads and is a key part in providing amazing experiences for our guests.
About the Role:
As the Hotel Operations Ships Coordinator you will play a critical role within Backroads. You will be responsible for effectively overseeing and confirming the Dates/Inventory Rates and Terms for Contracts with your assigned Ship and Hotel partners across the globe. You will learn the Backroads voice and engage in negotiations via email and over the phone with your assigned vendors. You will present rate analysis for approval by the management team in Berkeley CA. You will effectively shepherd the contract through to final approval & signature in Berkeley CA. You will establish a good working relationship with your Regional Directors and collaborate closely with them to confirm bookings to meet the business needs set by the Yield team in Berkeley CA. You will also work closely with the Rooming Sales Demand Planning and Finance departments to resolve questions and issues for guest bookings tracking vacancy rates and updating ships on current bookings. You will learn and become proficient in our proprietary enterprise Salesforce Project and Jira systems internal business processes and additional resources (like reports) to have visibility on accomplishments and outstanding items.
Who You Are:
You can see and understand the bigger picture while also paying incredible attention to detail. You are extremely organized and have a knack for solving problems both in systems and overall strategy. You have exceptional verbal and written communication. You are a strong collaborator; you establish and nurture highly effective relationships with colleagues and key stakeholders that support and advance project goals and objectives. You are comfortable working with a team effectively managing priorities and meeting all deadlines. Youre an efficient time manager and can handle the pressure of meeting multiple strict deadlines.
What youlll need to be successful:
Strong communication skills: You will have extensive correspondence that relies on you being conversant in our systems timelines guidelines and terminology.
Ability to work independently and with a team: You will be collaborating and often contributing to discussions amongst internal teams; you also work effectively without a lot of support or structure.
Problemsolving skills: As an actionoriented selfstarter youre eager to apply your expertise in diagnosing inefficiencies determining root causes and recommending solutions to complex challenges.
Credibility: You quickly develop a thorough understanding of Backroads business timelines and providing administrative support you quickly establish credibility as a reliable resource.
Ability to manage and handle a variety of markets including ships that operate on different timelines under different terms
Affinity for systemsand data with attention to detail and precision
Required Experience:
IC
Employment Type
Full-Time
