Customer Connect Specialist
Customer Connect Specialist
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Job Description
Location:
Chennai Tamil Nadu IndiaJob ID:
R0084665Date Posted:
Company Name:
HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITEDProfession (Job Category):
Communications & Corporate AffairsJob Schedule:
Full timeRemote:
NoJob Description:
Business Information:
The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 2600 skilled engineers who focus on tendering engineering planning procurement project Management functional system testing installation supervision documentation and commissioning. However over the last decade it has evolved to become the largest Operations hub. The India Operations Centre team at Chennai Bangalore and Gurugram supports Hitachi Energys units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date the team has executed engineering and commissioning for projects in more than 80 countries.
Mission Statement:
At Hitachi Energy its the people that matter most to us and our customers. This role is specifically designed to cater L1 support.
Your Roles & Responsibilities:
Be the first point of contact and gateway to more advanced services which will provide firstline support to our customers and the global HE networks.
Need to play the role of L1 support wherever applicable.
Responding to incoming inquiries via telephone emails web and other possible channels efficiently with confidence and professionalism.
Be a customer advocate for timely response to issues and problem resolution and escalation.
Report all activities taken toward resolving customer issues.
Able to multitask and maintain an organized work environment.
Where required support customers during run time activities and provide online troubleshooting support and resolution.
Living Hitachi Energys core values of safety and integrity which means taking responsibility for your actions while caring for your colleagues and the business.
Your Background:
Basic knowledge in electrical engineering/science (bachelors degree in science Diploma in engineering preferred.
Prior experience of being in a customer support role needed 12 years.
Excellent communication skills Interpersonal skills and the ability to converse with customers politely and effectively through telephone/live chat/ email is a mandatory skill set.
High focus on customers and their needs.
Intrinsic attitude to drive innovation and improvement.
English mandatory any other international language will be a plus.
Basic knowledge of Power BI & Power Apps will be an added advantage.
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
