Customer Advisor
Customer Advisor
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Job Description
OTE
Overview
Job Vacancy: Customer Advisor Contact Centre
- Location:Officebased Newcastle
- Salary:22000 basic with an OTE of 30000 per year (uncapped)
- Hours:40 hours per week on a rota basis Monday to Sunday
About the Role
Are you passionate about delivering exceptional customer service Join Lookers as aCustomer Advisorand become part of a dynamic forwardthinking team. Youll play a pivotal role in ensuring our customers receive the worldclass experience they expect from our brands while collaborating with our dealership sales and aftersales teams to drive bookings appointments and build lasting relationships.
Key Responsibilities
- Coordinate service MOT and maintenance bookings engaging with customers to secure repeat business and uncover opportunities.
- Handleinbound and outbound calls as well as customer sales enquiries viaemail and live chat ensuring swift and professional responses.
- Build strong relationships with customers while adhering to allbrand and manufacturer standards.
- Maximise efficiency and deliver a seamless customer journey usingLookers technology platforms.
Skills & Competencies
- Exceptionalcommunication skills with a customerfirst approach.
- Strongteamworking abilities alongside effectiveorganisation and time management.
- Confidence working in afastpaced targetdriven environment.
What We Offer
- Competitive salarywith uncapped earning potential (OTE up to 30000.
- Comprehensivetraining and development opportunities with room to grow within Lookers and beyond.
- A welcoming inclusive and supportive workplace culture focused on excellence and employee wellbeing.
Working Hours
Our Contact Centres operate:
- Monday to Friday:8:00 am 7:00 pm
- Saturday:9:00 am 5:00 pm
- Sunday & Bank Holidays:10:00 am 4:00 pm
Shifts are scheduled on a rota basis with any changes communicated at least one month in advance. Weekend working is required for two weekends per month.
Why Lookers
At Lookers we dont just hire people; we invest in them. By joining our team youll gain access to opportunities for professional growth work with industryleading brands and contribute to delivering exceptional service to our customers.
Ready to take the next step in your careerApply todayand lets achieve great things together!
Company Information:
Lookers are proud to be one of the top motor vehicle retailers in the UK representing 32 vehicle manufacturers selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Critical illness cover after 2 years and Life Assurance
- Smart Health free access to support 24 hours a day 365 days a year
- Enhanced paid maternity paternity and adoption leave
For some roles a company car and additional earning potential through commission or bonus.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels.
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination is inclusive and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities these could include us verifying your recent employment address and credit history. We may also conduct a criminal record check and a driving licence check.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
