Senior Client Services Manager
Senior Client Services Manager
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.
What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What does a Senior Client Services Manager do Think of yourself as someone who will play a direct role in the operational growth change and innovation of the business with strategic initiatives.
Imagine yourself going to work with one thing on your mind: that you will constantly monitor your teams growth. As you tackle your new tasks for the day you know that it will lead to one thing: that you will impact and witness firsthand the companys annual goal of 100 revenue growth year after year.
As a Senior Client Services Manager you will:
Manage new and existing campaigns with autonomy through the client lifecycle under the guidance of a Director or Senior Director
Ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams performance.
Client Management 30
Conducts weekly/monthly/quarterly business reviews.
Is the proactive conduit in reporting progress/activities to/from clients and facilitates communication between internal teams regarding client needs.
Conducts facetoface meetings with clients wherever they are to effectively manage the accounts. With an ultimate aim of becoming a trusted partner for clients.
Understanding their needs desires and what is important for them to succeed.
Financial Management 25
Achieves annual topline revenue generated by campaign as forecasted gross margin month/month as forecasted by finance
Grows headcount revenue and margins on accounts.
As needed lead contract negotiations during the lifecycle of the contract.
Communication 20:
Able to charm and influence people across the world.
Provides actionable feedback for improvement/course correction internally and externally.
Comfortable influencing across teams/stakeholders.
Professionally presents to groups and 1/1 and hosts engaging client visits.
Operational Management 15
Demonstrates an attitude where they rolluptheirsleeves and handle issues that arise.
Achieves expectations for their teams contribution to the Contractual KPIs for each account.
Reaches the Customer Satisfaction Score of 8.
Responsible for administration of internal/external reporting requirements.
Strategic Management 10:
Strategizes with clients to ID opportunities for growth.
Leads internal team to ensure we have focus on long and shortterm objectives. Identifies risks and provides solutions that allow for innovation and change. Brainstorms with management/peers for best practices.
Continuously drives performance enhancement and drives real value initiatives for clients.
Skills:
Experience in managing international teams.
Hands on experience with process improvement and project management. Intermediate to advanced knowledge of platforms such as Google Suite Excel Zendesk Salesforce CRM Salesforce Service Cloud and Quantitative modeling.
Experience with other CRM customer service technology and cloud hosted telephony is a plus.
Interest in how new technologies and businesses are changing the face of work.
Do you have what it takes to become a Senior Client Services Manager
Requirements (including but not limited to):
3 years experience in a consulting and/or account management role in retail and/or social media verticals
3 years experience in managing customer care call centers and/or back office operations preferred
3 years experience in startups or high growth companies preferred
Driven to self improve and extend spheres of knowledge and influence
Practical and action oriented
Ability to sell and be persistent and aggressive
Must be able to inspire and persuade people
Willing to work long hard hours weekends
Must be able to commit up to 30 of the year traveling including international travel Standing and sitting for sustained periods of time at least 50
Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading
About TaskUs
TaskUs is a leading provider of outsourced digital services and nextgeneration customer experience to the worlds most innovative companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery and ridesharing Technology FinTech and HealthTech. As of March 31 2023 TaskUs had a worldwide headcount of approximately 47700 people across 27 locations in 13 countries including the United States the Philippines and India.
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices is our responsibility as a business.
TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process please let us know.
Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
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How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:
Manager
Employment Type
Full-Time
Key Skills
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