Technical Analyst 1 9967
Technical Analyst 1 9967
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Job Description
Affiliation: MoveUP
Employment Status: FullTime Temporary
Salary: $36.51Hourly
Workplace Flexibility: No
Temp Duration: 6 months
Posting End Date: Open until filled
As the provinces largest energy provider with more than 100 years of knowledge and experience we proudly deliver renewable energy natural gas electricity and propane to 1.3 million customers.
Were actively seeking new talent to join our mission of transforming B.C.s energy landscape. As one of BCs Top Employerswith a diverse team of over 2700 employees we are committed to a safe and inclusive culture where each of us can connect belong and grow. Join us and together lets shape a brighter future for B.C.
Position Overview
As a Technical Analyst at FortisBC this position is responsible for providing technical support to the end users at FortisBC. This includes but is not limited to desktop computing mobile computing communications enduser support printing devices network infrastructure and server storage data centre equipment.
Responsibilities
- Provide frontline technical support to our end users
- Complete departmental helpdesk/deskside functions including problem receiving recording and tracking
- Action technology service requests
- Troubleshoot end user issues (hardware and company standard software)
- Provide support and tracking for mobile and smart devices
- Complete upgrades installations and preventive maintenance tasks
- Repair computer software and/or hardware and work with external vendors to obtain repairs when necessary
- Liaise with senior support on behalf of client
- Deploy device images and software packages
- Acquire quotes and procurement of necessary hardware and software
- Setup/receive/deliver PC equipment recycle of excess surplus equipment
- Record software and hardware asset modifications
- Maintain uptodate knowledge of the companys computer systems
- Estimate/complete a series of tasks required for a minor project
- Some travel may be required
Requirements
- 2 year Diploma in Computer or Electronics Technology Computer Science or related field.
- Minimum 2 years experience related work experience.
- Familiar with current operating systems applicable to the job.
- Familiar with imaging processes
- Familiar with software deployment
- Maintaining business contacts with suppliers service reps and other businesses.
- Familiar with Windows Server based network environment including user maintenance scheduling printer configuration remote connectivity etc.
- Familiar with Microsoft Office applications collaboration and communication systems
- Knowledge of peripherals and network attached devices including but not limited to printers scanners plotters cameras mobile smart devices
- Valid Class 5 British Columbia Drivers license
Our engaging workplace offers a wide range of challenging opportunities while being safe inclusive and diverse. We offer a competitive salary and benefits package while supporting lifelong career development. We also encourage volunteerism and nourish the need to give back to your community.
To learn more about the recruitment process with FortisBC please visit the Youre Applying. What now page for additional information.
FortisBC acknowledges and respects Indigenous Peoples in Canada on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.
Required Experience:
IC
Employment Type
Full-Time
