Client Success Manager
Client Success Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Hybrid (Morristown NJ) OR Remote (US)
ABOUT PERFORMLINE
PerformLine is a categoryleading SaaS company that empowers leads with endtoend marketing compliance technology from automated review of documents to discovery and live monitoring across consumerfacing channels including the web calls messaging emails and social media. PerformLine powers compliance at some of the worlds largest companies by proactively finding and remediating potential regulatory risks while scaling coverage and gaining efficiencies through automation.
Come as you are. We are an equal opportunity workplace celebrating diversity and committed to creating an inclusive and equitable experience for all.
MISSION
Our mission is to empower compliance leaders with the technology and knowledge to ensure their organization and partners provide transparent and accurate information to consumers across any channel.
TL;DR
PerformLine is looking for a Client Success Manager to join the Enterprise team. After youre fully ramped up you can expect to manage the ins and outs of a client book of business. Think status calls to QBRs renewals and more.
WHAT YOULL DO
Own
- Be the voice of the client
- Address program questions and respond to product and feature change requests
- Provide support and training of our PerformLine platform
- Schedule estimate and provide status reports
- Manage a full book of business 1520 accounts)
Engage
- Develop a fast rapport with customers to set clear expectations and maintain customer satisfaction and engagement
- Maintain regular interactions with customers via phone email and often in person
- Run Quarterly Business Reviews (QBRs) with assigned accounts
Retain
- Analyze program performance metrics and make optimization recommendations to ensure compliance management objectives are met
- Review assets across all PerformLine channels to ensure appropriate rule creation application and scoring
- Proactive outreach to customers to ensure programs are running properly on an ongoing basis
Grow
- Identify work and close upsell and crosssell opportunities
- Successfully forecast and manage renewals
WHO YOU ARE
- Clientfocused mindset with some sales experience
- Some understanding of SaaS account management strategies
- Handson experience with client interaction in a B2B space
- Confident in ability to learn new technologies quickly and completely
- Organized detailoriented and an expert at multitasking
- Energetic engaging personality
- Selfmotivated team player who is comfortable in a fastpaced environment
- Positive cando attitude with the ability to thrive amidst ambiguity as needed
- Default to thoughtful humble empathetic respectful and calm communication
This is only intended to be advertised in areas where it complies to state and local law
PerformLine participates in EVerify
Required Experience:
Manager
Employment Type
Full Time
