On-site Representative - PBH
On-site Representative - PBH
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Salary Not Disclosed
1 Vacancy
Job Description
Job description
At AJW delivering worldclass service is at the heart of everything we do. Were looking for a dedicated OnSite Representative PBH to be the first point of contact for one of our valued customers. Based at their location youll play a key role in managing and processing customer orders while ensuring we meet and exceed our contracted service level commitments.
What youll be doing:
Customer Requirements & Order Management
Conduct Quantum Interrogation market research and IPC validation to support procurement.
Perform technical and alternate PN research to identify suitable alternatives.
Assess customer payment viability and negotiate costeffective procurement.
Manage endtoend order processing ensuring accuracy and ontime delivery.
Logistics Exchange & Warranty Management
Oversee exchange orders resolving quarantine and traceability issues.
Manage core identification offcore returns and warranty (RMA) processes.
Handle credit note and invoice queries ensuring timely resolution.
Customer Service & Relationship Management
Act as the primary customer interface handling queries and escalations.
Coordinate contract reviews and track performance against service levels.
Maintain customer procedure sheets and drive process improvements.
Respond to urgent/AOG demands and identify additional service opportunities.
Job requirements
Our person specification below is by no means exhaustive and we would like to hear from you if you are interested in the role or in joining AJW Group despite whether you meet all of our requirements. We will provide training to ensure your success and growth at AJW Group. We welcome informal conversations before making the decision to apply please direct your request for a preapplication call to .
What you will bring:
Experience in aviation supply chain inventory management or customer service
Strong negotiation problemsolving and commercial awareness
Ability to manage urgent/AOG demands and build strong customer relationships
AJW Group is an equal opportunities employer with the aim of providing a diverse and inclusive environment. We encourage suitably qualified applications regardless of race disability age sex marital status veteran status pregnancy and maternity sexual orientation gender reassignment and religion or belief. We are a culture that celebrates success on merit.
Please note that you may need to undergo a DBS background check if you are successful.
To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CVS and will not be responsible for any fees related to unsolicited CVs.
All done!
Your application has been successfully submitted!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
