Pod Lead Application Review
Pod Lead Application Review
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Salary Not Disclosed
1 Vacancy
Job Description
Job Family:
Business Operations
Travel Required:
Clearance Required:
What You Will Do:
This Pod Lead will be responsible for the proactive oversight of the Pod team
including quality control. The Lead will be the 1st line of escalation for the workers. They will mentor junior staff and control the workflow management for the team. This position will proactively identify opportunities for improvement initiatives.
What You Will Need:
- Requires a high school diploma and 3 years of prior relevant experience in a business operations environment
- 3 years in a business operations environment or an outsourcing company
- Prior work experience in a call center or support center in a shift environment
- Supervisory experience of 5 team members
- Prior experience in developing standard operating procedures and training plan
- Accomplished in client relationships and quality service delivery
- US Citizen
What Would Be Nice to Have:
- Ability to speak and read English and Spanish
- Ability to effectively communicate at all levels of an organization.
- Strategic and conceptual thinker and planner
- Strong verbal and written communication skills including power point presentation skills at the corporate level client C suite or board level.
- Strong problem solving marketing analysis and evaluation skills
- Innovative motivated & able to lead by example
- Ability to initiate and follow through on projects and work independently with minimal supervision required
- Proficient in use of Excel PowerPoint Outlook and Word
What We Offer:
Guidehouse offers a comprehensive total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical Rx Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account Dental/Vision & Dependent Care Flexible Spending Accounts
ShortTerm & LongTerm Disability
Tuition Reimbursement Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency BackUp Childcare Program
About Guidehouse
Guidehouse is an Equal Opportunity EmployerProtected Veterans Individuals with Disabilities or any other basis protected by law ordinance or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities or to apply for a position and you require an accommodation please contact Guidehouse Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse please report the matter to Guidehouses Ethics Hotline. If you want to check the validity of correspondence you have received please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicants dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Employment Type
Full-Time
