The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally service locally and provide crossjurisdictional services. With our clients at the heart of everything we do our hardworking team has successfully delivered on an unprecedented growth and transformation journey and we are now represented by over circa 13000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

Thats why at Apex Group we will do more than simply empower you. We will work to supercharge your unique skills and experience.

Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold industrychanging realities.

For our business for clients and for you

Customer Service Administrator / Contact Centre associate (superannuation)
Sydney

Description

The Contact Centre Administrator is responsible for being the first point of contact for a range of superannuation and retirement inquiries including technical support and fund product information in a professional and customerfocused manner. This includes: provisioning highquality inbound and outbound client contact to the existing client base with a key focus on increasing member engagement and relationship building.

Job specification

• Provide highquality inbound and outbound client contact to the existing client base

• Assist the team in providing customer service and information (telephone written email)

• Deliver a positive and engaging customer experience within agreed service standards timeframes legislation and Fund rules

• Administration processing of various administration functions.

Skills Required:

• RG146 qualifications or the ability to achieve compliance within 3 months.

• Knowledge of Superannuation and associated legislation that operates within the superannuation environment.

• Sound knowledge of Fund rules/ trust deed insurance charges/fees and investments.

• Demonstrated experience in an administration or contact centre environment.

• Excellent phone and verbal communication skills and a pleasant phone manner.

• Welldeveloped PC skills eg. Word Excel Outlook with speed and accuracy.

• Personal time management

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business;

• Competitive remuneration commensurate with skills and experience;

• Training and development opportunities

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender gender identity marital status race colour nationality ethnicity age sexual orientation socioeconomic responsibilities for dependants physical or mental disability. Any hiring decision are made on the basis of skills qualifications and experiences.

We measure our success as a business not only by delivering great products and services and continually increasing our assets under administration and market share but also by how we positively impact people society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visithttps://theapexgroup/csrpolicy/

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required the Talent Acquisition team will engage directly with our exclusive recruitment partners.